Join the team at W Melbourne – part of Marriott International’s luxury portfolio – where we ignite curiosity, expand worlds, and create bold guest experiences. If you’re ready to kickstart your hotel career in a vibrant, design-led environment, we’d love to hear from you.

This position is available in both Part Time and Full Time to suit your availability!

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

Why Choose W Melbourne?

Competitive Pay & Annual Reviews – reviewed every July

Mentor & Buddy Program – we set you up for success

Career Growth – global and interstate opportunities with Marriott International

Prime CBD Location – steps from public transport and parking

Birthday Perks – enjoy your special day with a paid day off

Exclusive Discounts – 35% off food & beverages at W Melbourne + global Marriott room discounts

Community Engagement – join W Melbourne’s Take Care initiatives and make a difference

Award-Winning Workplace – Great Place to Work certified, with celebrated restaurants, bars, and event spaces

Referral Bonus – bring your friends and work alongside your tribe

What We Expect of You

Previous experience in hotel front office is highly regarded.

Hands-on knowledge of Opera PMS is an added bonus.

A proactive, upbeat, and polished approach.

A passion for creating memorable guest experiences.

Keen to take on new challenges and grow with Marriott International.

A balance of professional polish with creative flair, staying true to W’s playful, boundary-pushing brand.

A Glance at What You Will Do

Welcome guests with genuine warmth, energy and a smile, using their names where possible - you’re their first impression of W

Process guest check-ins/outs using OPERA, verifying identity, securing payment, and assigning rooms

Respond to questions, concerns, and requests using W service standards

Engage guests in meaningful conversation about their stay, the hotel, and local area like a true local

Log and follow up on guest requests, calls, and service issues & liaise with relevant teams to resolve guest concerns

Review billing discrepancies, post charges, and ensure accurate final accounts with next-level precision

Support Marriott Bonvoy enrollments and make guests feel like part of the Marriott International family

Bring our Whatever/Whenever® brand culture to life with every guest interaction

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.