Are you a proactive multi-tasker with a passion for sales, marketing, and making things happen behind the scenes? Join us and help drive growth while keeping everything running smoothly!

We’re looking for an Engagement Support Officer to join our team on full time permanent basis (76 hours per fortnight) and be the first point of contact for our participants. This role is perfect for someone who is empathetic, organised, and confident in handling a variety of customer interactions across multiple platforms.

Why Join Us?

SCHADS Level 2.1 -$34.58 per hour

Generous NFP salary packaging

Benefit from our Rewards and Recognition Programs

Access to Employee Assistance Program

Opportunities for growth and professional development.

Brand new office in Belmont Hub, above library and next door to great gym and swimming complex

Key responsibilities

Communicate clearly and professionally with a wide range of stakeholders via phone, email, and online platforms.

Provide high-quality service and sales support in a fast-paced environment.

Monitor and manage incoming calls using a telephone system, ensuring timely and accurate responses.

Accurately enter and manage data across various software platforms.

Prioritise tasks and maintain up-to-date documentation with strong attention to detail.

Solve problems efficiently while working under pressure and meeting deadlines.

Support incoming enquiries with empathy, positivity, and professionalism.

Our Values:

Working at Interchange we focus on finding individuals who are passionate about putting people at the centre of everything they do, and share our values of:

Individuality – valuing people, staff, partners, and services

Respect – valuing choice, culture, and diversity

Empowerment – valuing abilities, goals, and learning

Belonging – valuing relationships and shared places

About Us:

For over 30 years, Interchange has been a trusted provider of individualised, community-based support for West Australians with disability. Following a recent merger, Diversity South is now proudly powered by Interchange Inc, strengthening our shared commitment to championing the rights of people with disability across Perth and the Peel region.

Together, we believe that everyone belongs. Our teams work in partnership with customers, helping them grow and flourish in their homes and communities through person-centred, flexible support. As a registered NDIS provider, we are passionate about creating inclusive communities and a welcoming workplace for all.

Ready to make an impact?

Interchange encourages applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, people from Culturally and Linguistically Diverse backgrounds, people who identify as LGBTQI+ and people living with disabilities.

To apply for this role, please use the Seek "Apply" button. Prepare a cover letter (no more than 2 pages) outlining how you meet each of the selection criteria and attach a current resume including two professional referees.

For confidential enquiries please contact [email protected]