ABOUT NETWORK ENERGY SERVICES

Our medium-sized business is 20+ years young and has grown to a team of 20 staff. As an essential utilities service provider, we establish, implement and manage utility billing for embedded networks in retirement villages and over 50s communities across Australia.

Based in Burwood, Victoria, we are proud of our reputation for superior customer service and our strong team culture. We genuinely believe in quality of work life balance. We give 100% during our working hours, with a can-do approach, the customer at the centre of everything we do, and plenty of opportunities for our people to grow their careers.

PERKS OF THIS ROLE

· Office based, Ongoing role.

· Full-Time role including Super, Annual Leave, Personal Leave & Long Service Leave (after 7 years)

· Hours: 9am to 5pm, Monday to Friday (we don't work overtime – work/life balance matters)

· On-site parking – no costs or parking hassles

· The best of both worlds: quiet suburban office, lively team culture, with great coffee in-house, shared coffee runs and inhouse social celebrations

· Friendly and social team environment with regular catch-ups

· Personal growth avenues and opportunities to take on advanced responsibilities

· Remuneration based on experience: up to $75k base + super

THE ROLE

This role is designed for an innovative, energetic self-starter who might be technically minded, analytical, and hungry to rise through the ranks. While you will learn all aspects of NES operations, the primary focus will be on innovative and support for our financial, billing and operational processes. This role suits someone who thrives on problem-solving, enjoys working with data, and has the drive to take on increasingly advanced responsibilities which include:

· Supporting functions relating to electricity and/or water billing using our billing system

· Performing data analysis and advanced problem-solving across billing and operational processes

· Producing and interpreting reports using Microsoft Excel (intermediate to advanced level preferred)

· Advanced proficiency in Microsoft Excel is required for report production and data interpretation

· Candidates must demonstrate advanced functions and macros capabilities in Microsoft Excel

· Contributing to client correspondence, meter invoicing and operational projects

· Maintaining accurate records and assisting with compliance tasks

· Learning multiple functions across the business to build a broad, technical skillset

ABOUT YOU

We are looking for someone who:

· We're looking for a proactive, curious go-getter who's eager to learn and make an impact

· Has strong innovative and analytical ability and enjoys problem-solving

· Demonstrates proficiency in computer systems, particularly Microsoft Excel

· Possesses a natural curiosity and eagerness to learn new systems and processes

· Brings exceptional customer service skills, particularly over the phone as we deal with the elderly

· Can multi-task between phone and technical/administrative duties

· Shows strong interpersonal qualities and works well in a team

· Has a can-do attitude, resilience, and the drive to grow their career within NES

This role is perfect for someone who wants to start hands-on and grow into more technical, specialised responsibilities over time, playing an important role in the future development of NES.

To apply, please send your Covering Letter and Resume to: [email protected]