About the Company & the Role

Join this incredible Melbourne founded financial services company where your hard work will be noticed! Working in a small team you will provide customer service support and administration assistance to customers, Sales, Compliance and Accounts team as well as the wider business from time to time.

Duties

• Act as the first point of contact for incoming calls, providing after sales support to customers
• Manage shared email inboxes efficiently, ensuring all queries are addressed and actioned in a timely manner.
• Deliver broad administrative assistance across Sales, Finance, Compliance, and other business functions.
• Maintain effective working relationships with customers, colleagues, and external partners to ensure smooth operations.
• Contribute to the continuous improvement of administrative, sales, and operational processes.
• Support day-to-day office and business activities, including ad hoc tasks as required.
• Ensure compliance with privacy regulations and relevant government policies in all activities.
• Support other states on State based public holidays on a roster basis.

Skills & Experience

• 2+ years of experience in customer service, call centre, sales support, administration or team assistant roles.
• Strong phone etiquette and excellent verbal and written communication skills.
• Proficiency in data processing and Microsoft Office Suite, including Word and Excel.
• Experience in customer service and/or stakeholder management.
• Intermediate numerical and mathematical skills.
• Ability to work collaboratively in a team and manage multiple priorities effectively.
• Exceptional attention to detail and accuracy.
• Strong problem-solving ability, with a proactive approach to resolving issues and streamlining processes.
• Please note this is a permanent role and only available to Australian citizens or permanent residents.

Culture & Benefits

• Close-knit and friendly team with a down-to-earth, approachable atmosphere.
• Professional environment with a supportive vibe where everyone gets to know each other.
• Regular team lunches and access to a staff breakout room stocked with drinks and snacks.
• Birthday leave to celebrate your special day.
• Hybrid Work from home and office after training is completed, minimum 2 days in the office required.
• Loyalty rewards program for long-term employees
• Health & Wellbeing programs

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013254019BS

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.