APS4 Bulk Recruitment, Claims Administration and Income Support
Comcare
Posted 15 hours ago
Comcare has Ongoing/Non-Ongoing Vacancies for the following APS Level 4 roles in the Claims Administration and Income Support team in Canberra or Melbourne. Full time or part time available.
- Financial and Client Services Support Officer
- Contact Centre Support Officer
- Income Support Officer
- Claims Debt Recovery Officer
- Payroll Support Officer
A merit pool will be created and may be used to fill similar Ongoing and Non-Ongoing vacancies.
Team and role Overview
The Claims Administration and Income Support team (CAIS) is part of Claims Operations in Claims Management Group (CMG) and is responsible for the financial and administrative aspects of Comcare’s claims management service.
The Claims Administration and Income Support team performs financial services to support the claims business in the management of claims transactions. This includes calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety sources, identifies anomalies and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified including but not limited to overpayments and third-party recoveries.
The Claims Administration and Income Support team has two sub-units, which are:
The Income Support unit is responsible for all aspects of claims income support including assessment, assurance, payroll for incapacity, and recoveries.
The Financial and Client Services unit includes the Contact Centre and is also responsible for processing new claims, emails, documents and invoices in a timely manner in support of injured workers, service providers and the broader group.
In joining this team of over 50 dedicated people you will have exposure to various functions and activities.
Our Ideal candidate
Our ideal candidate will be a collaborative team member who takes pride in contributing to meaningful outcomes and representing the organisation with professionalism. You will demonstrate enthusiasm in your approach to work, a strong commitment to customer service, and the ability to engage in challenging conversations when required. You will bring a solid work history, experience working with legislation, confidence in using Microsoft and other systems, strong attention to detail, and a commitment to both personal growth and team success.
Highly desirable experience
- Demonstrated experience in financial or process functions. For the Payroll Support Officer role, ideally over 1 year experience in the payroll function.
- Experience in a service delivery or administration support environment.
- Related Certificate/Diploma/tertiary qualifications.
Security clearance
- Ability to obtain and maintain a Baseline Security Clearance
How to apply
The job information pack including how to apply can be obtained from our website https://www.comcare.gov.au/about/careers/current-vacancies
Closing date: 11.59pm (AEST) Wednesday, 10 September 2025
About Comcare
About Us
Comcare is established under the Safety Rehabilitation and Compensation Act 1988 (SRC Act).
Comcare has functions and responsibilities under the SRC Act, the Work Health and Safety Act 2011 (WHS Act) and the Asbestos-related Claims (Management of Commonwealth Liabilities) Act 2005 (ARC Act). Under this legislation we have roles as insurer, regulator and scheme manager.
We provide expert advice and services to the Safety, Rehabilitation and Compensation Commission (SRCC) and the Seacare Authority, and we manage the Commonwealth's asbestos-related claims liabilities.
Comcare's outcome statement describes our success and provides strategic focus for all our efforts:
Supporting participation and productivity through healthy and safe workplaces that minimise the impact of harm in workplaces covered by Comcare.
Our role is to have a positive impact on reducing injury and harm in the workplace.
Comcare's work underpins quality workplaces and plays a vital role supporting workforce participation and productivity, as well as making an important contribution to the Australian Government's deregulation agenda.
Source: This is an extract from the company's own website.
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