SCHEDULING MANAGER - LEADERSHIP ROLE

We are a leading commercial plumbing provider servicing Perth’s high-end corporate clients. We believe in old-school customer service—clear communication, reliability, and doing things right the first time—but we also embrace AI-driven technology to work smarter and deliver faster.

As our Scheduling Manager, you will take full control of our scheduling department, ensuring jobs run smoothly, technicians are coordinated efficiently, and customer service remains at the highest standard. You’ll lead the scheduling team, introduce smarter processes, and drive real results.

This is a high-impact leadership role with strong salary, benefits, and long-term growth. If you want job security, career progression, and the chance to build your own department, this is the role for you.

WHAT'S IN IT FOR YOU?

$100,000 – $120,000 base salary + car allowance

leadership opportunity – run your own scheduling department

car allowance included

bonuses + incentives for performance

osborne park location with dedicated car bay

monday to friday

PLEASE NOTE: NO WORKING FROM HOME (OFFICE BASED ONLY)

WHAT YOU'LL DO >

Scheduling + Job Coordination

manage daily, weekly, and monthly schedules for our high-end commercial clients

ensure jobs are scheduled, assigned + tracked

use AI-driven tools to optimise scheduling and minimize inefficiencies

Lead the Scheduling Team + Streamline Operations

hire, train, and manage an administrative assistant to support scheduling

set clear processes and workflows to ensure fast job turnaround

work closely with technicians and management to keep operations running smoothly

Process Improvement + AI Integration

identify ways to speed up scheduling + invoicing while maintaining quality

implement smart automation to reduce paperwork + improve tracking

ensure completed jobs are closed off daily, keeping invoicing smooth + on time

Customer Service with a Personal Touch

ensure every client feels valued, reinforcing old-school reliability with modern efficiency

keep customers updated proactively—not just automated responses

be the key point of contact for scheduling inquiries

WHAT WE'RE LOOKING FOR >

✔ proven experience managing a scheduling team
✔ trade/construction/plumbing industry background (preferred)
✔ strong Leadership + people skills – can build + run a team
✔ scheduling software proficiency
✔ organised, fast-paced + solutions-focused
✔ first In, last out work ethic – lead by example