Location: Primarily onsite at our practice in Denham Street, Rockhampton
Type: Casual
Start Date: ASAP

We’re looking for a high-energy, detail-loving Intake Officer to be the first point of contact for clients at Nurture & Thrive Psychology Rockhampton. This is more than just admin — it’s a front-line role that requires empathy, confidence, and serious organisation skills.

This role is key to helping our clients take that first brave step into therapy. You’ll be the first point of contact for new referrals, coordinating intake appointments and managing our client waitlist with care and precision.

What You’ll Be Doing:

Actioning referrals from GPs, schools, and families — fast and accurately

Coordinating intake appointments, sending consent forms via Halaxy

Managing our intake inbox and incoming enquiries with warmth and clarity

Tracking waitlists and clinician availability

Liaising with our in-person admin team to ensure a seamless client experience

Spotting gaps and taking initiative — not waiting to be told what to do

Tools We Use:

Halaxy

Google Drive

Microsoft Word/Excel

DocuSign

You’ll Be Great in This Role If You:

Are quick-thinking, highly organised, and thrive in a dynamic role

Communicate with confidence, warmth, and clarity — even under pressure

Can multitask across systems like Halaxy, DocuSign, Google Drive

Don’t need your hand held — you're solutions-focused and self-led

Are genuinely empathetic, but don’t get flustered easily

Can work independently while being part of a collaborative team.

Why Join Us?

At Nurture & Thrive, we are a warm, client-focused team committed to supporting families, children, and individuals across the lifespan. You’ll be joining a supportive and progressive practice that values flexibility, compassion, and clarity in the way we work.