Administration/NDIS Intake Officer

Location: Atherton, QLD Organisation: Disability Matters Inc.

Contracted Position (with possibility to extend)

6month PPT 35hrs/wk. Immediate Start

Are you a highly organised, compassionate, and proactive individual looking to make a meaningful impact in your community? Disability Matters Inc. is seeking an Administration/NDIS Intake Officer to join our dedicated team in Atherton. This multifaceted role is perfect for someone who thrives in a dynamic and fast paced environment and is ready to utilise their Administration skills and abilities to their full potential. In this dual role, you will provide high-quality administrative support across the organisation while also being the first point of contact for NDIS clients and their families, helping them navigate our services and ensuring smooth and efficient operations across the organisation.

About the Role

As our Administration/NDIS Intake Officer, you’ll be the SPARK and efficient backbone of our Disability Matters Office. Your responsibilities will span across several key areas such as:

Administration & Reception

Overseeing the operations of the office, supporting the Administration Team and Administration of the organisation,

Assisting with IT processes and workplace application systems under the direction and support of the Supervisor

Assisting with facilitating recruitment days, marketing, activities and events under the direction and support of the Supervisor

Delivering comprehensive and efficient administrative and reception support to facilitate the organisations business operations and offering supports and guidance to NDIS clients and families.

Fleet & Maintenance Management

Monitor daily operations of our vehicle fleet

Develop and implement procedures for vehicle use and maintenance

Maintain accurate records of repairs, servicing, safety measures, warrantees and usage patterns

Keep asset registers current and oversee the scheduling and completion of building maintenance schedules

Build strong relationships with suppliers and vendors

NDIS Intake & Participant Support

Oversee intake processes for new NDIS participants

Prepare service agreements and ensure documentation is complete and confidential

Maintain participant program records aligned with person-centered support principles

Foster positive relationships with participants, families, and advocates

Prepare new participant files and maintain service plans in workplace systems

What We’re Looking For

Strong administrative experience and skills

Strong organisational skills and attention to detail.

Proficiency in office software (Microsoft Office, SharePoint etc.) and data management systems.

Excellent communication and interpersonal abilities

Experience with fleet or asset management is a plus

Familiarity with NDIA and NDIS processes and person-centred care frameworks

Ability to maintain confidentiality and handle sensitive information

A genuine commitment to supporting people with disabilities

Adaptable, versatile, and resourceful mindset, capable of managing multiple responsibilities.

Why Join Us?

Flexible family friendly workplace

EAP program

Opportunity to increase your take home pay with salary sacrificing arrangements

Largest Disability provider on the Tablelands with over 30 years of providing supports to the local community

At Disability Matters Inc., we believe in creating a workplace that SPARKS Safe Professional Accountable Reliable Kind values. You’ll be part of a team that’s making a real difference—every single day living a life of possibilities......

Ready to bring your skills and heart to a role that matters? Apply now and help us build a more compassionate and connected community.

For any further information on the position advertised: Administration/NDIS Intake Officer, please feel free to contact our HR Officer on 42357200 during business hours Monday to Friday 8am till 4pm.