The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey

• Experience a flexible, supportive work environment with a strong culture of collaboration and growth.
• Access to diverse professional development opportunities.
• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

Offering an unprecedented mix of facilities, including an 800-seat theatre, multi-level community library, function centre, outdoor community plaza with big screen, City of Casey Customer Service Centre, café and more! City of Casey's thriving arts and cultural destination that champions inclusive practices and celebrates our rich multicultural community.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

As Team Leader, you’ll champion a concierge-style approach to visitor engagement—ensuring every guest feels valued, supported, and safe. You’ll lead and develop a team that blends friendliness with vigilance, creating a seamless experience from arrival to departure.

What you’ll deliver

• Leadership and Team Management: Guide and mentor a frontline team that prioritizes friendliness, professionalism, and cultural sensitivity in every interaction.
• Customer Engagement and Service: Foster a welcoming environment where diverse visitors feel seen, heard, and respected. Collaborate across departments to ensure smooth, guest-focused service delivery.
• Smart Resourcing and Planning: Align team coverage with precinct activity to ensure consistent service and safety presence.
• Training and Development: Equip your team with skills in customer service, compliance, de-escalation, access and inclusion, and child-safe practices.
• Safety, Security and Emergency Oversight: Leading with a calm and reassuring presence, ensure the safety of people and venue security. Act as Chief Warden during incidents, upholding safety protocols with professionalism and empathy.

What you’ll bring

• Visitor-Facing Experience: Background in security with a strong emphasis on customer engagement and community interaction.
• People Leadership: Proven ability to build a high-performing, service-oriented team.
• Communication Excellence: Skilled in empathetic communication and conflict resolution.
• Commitment to Safety and Inclusion: Committed to upholding child-safe and cultural inclusive standards.
• Compliance Checks: Willingness to undergo all relevant background checks (National Criminal History Check, Working with Children Check and Eligibility to Work check)
• Collaborative Spirit: You’re curious, community minded, and thrive in environments where people come first.
• Qualifications: Certificate IV in Security and Risk Management, postgraduate qualifications, or equivalent experience.

Position Description: Team Leader Visitor Liaison and Security Services.PDF

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Michael Lane - Head of Operations and Production , on 9709 9416 and [email protected]

Applications will be accepted until 11.55pm on Sunday 14 September 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or [email protected].

The City of Casey reserves the right not to make any appointments for this position.

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