DVA & Sales Administrator

AC Mobility is proudly West Australian owned and have been in business for 33 years.

We provide mobility equipment and Assistive Technology throughout Western Australia to people living with a disability and those requiring assistance with daily living aids.

We are seeking a highly organized and motivated Administrator to join our team, supporting two key areas of our business. This dual-role position involves:

Two days per week dedicated to DVA administration, ensuring smooth processing and delivery of equipment through our contract with Country Care Group (CCG), and

Two days per week supporting the Sales Team, with a focus on specialty medical and rehabilitation equipment.

*For the right candidate, this role can be made full-time by incorporating additional responsibilities and support across other administrative or operational areas of the business.

This is a dynamic role that offers variety and the opportunity to work across departments to support essential healthcare services to our clients.

Key Responsibilities

DVA Administration (2 days/week)

Monitor incoming orders via the CCG portal and raise hire contracts in Syrinx

Coordinate equipment availability and assembly with Warehouse and Procurement Managers

Liaise with therapists regarding order clarification, delays, and alternative options

Schedule and confirm deliveries and collections; notify customers

Organize documentation: advice notes, delivery schedules, service orders

Process returns, off-hires, and repairs; liaise with Accounts for invoicing

Process monthly hire renewal for DVA clients

Arrange annual testing/tagging as required

Meet contractual KPIs and provide general admin support

Assist with walk-in customers in the showroom

Sales Administration (2 days/week)

Handle incoming calls and email enquiries professionally and promptly

Prepare quotes, hire contracts, extensions, and manage expired quotes

Coordinate trials and handovers, including logistics and documentation

Maintain Occupational Therapist diaries and schedule appointments

Confirm orders, process invoices, and track funding approvals

Provide after-sales support and product information to customers

Liaise with Procurement to flag system or product discrepancies

Support the sales team with research, printed materials, and showroom backup

Essential Requirements

Strong computer skills

Deliver Excellent customer service

An understanding of the NDIS would be highly desirable

Work in a co-operative manner across all departments of the business

Ability to work in a fast-paced environment and cope well under stress

Be very well organized with the ability to prioritize tasks

Attention to detail and accuracy

Proof of COVID vaccination and booster

Police Clearance

NDIS Worker Screening

AC Mobility’s philosophy is to provide high quality service in an ethical manner, putting clients first. We care about our staff, and we care about providing the best possible experience for our clients.