About Us

Xestro is an Australian software company that helps specialist doctors manage their patients and run their medical practices. Our cloud-based platform supports every aspect of their day-to-day operations. We are based in Maroochydore, Queensland, we serve healthcare providers across the country with reliable technology and exceptional client support.

About the Role

As a Customer Support Officer, you’ll support clients via phone, email, and remote support. You’ll guide new users through onboarding, respond to queries, and help troubleshoot workflows. Working within a supportive team, you’ll deliver practical and meaningful support to specialist medical practices.

Responsibilities

Learn the software inside and out to deliver accurate, confident assistance

Provide prompt support to clients using our software Conduct phone, email, and remote support video sessions

Guide new clients through using the software

Maintain a high standard of professionalism in all client interactions

Create and improve internal support procedures to enhance team efficiency and consistency

About You

We’re looking for someone with:

Experience in medical reception, practice management, dental or allied health admin, or similar

OR experience providing customer support within healthcare

Strong communication skills: clear, friendly, professional

A proactive, solution-focused mindset and ability to explain things simply

Comfortable using healthcare practice management software

Experience with Xestro is highly regarded (but not required)

What We Offer

Full-time, on-site role based in Maroochydore

Predictable hours

Supportive team culture with structured onboarding and training

Use your healthcare knowledge in a stress-free environment

Modern tools and systems – no clunky, outdated software

Stay in healthcare without patient-facing pressures