Specialised Flow Solutions is a locally owned and operated industrial supply company supporting major industrial clients across Australia with pumps, mechanical seals, process equipment, and engineered fluid handling solutions.

We’re currently seeking a motivated and reliable Customer Service Officer to support our internal sales, logistics, and administration functions from our Gladstone office.

About the Role

As a Customer Service Officer, you’ll play a key part in supporting both customers and internal teams. You’ll handle enquiries, prepare quotes and sales orders, coordinate incoming and outgoing freight, and assist with general office and warehouse tasks.

This is a varied role that will suit someone who enjoys working across different responsibilities and who takes pride in delivering quality service, keeping things organised, and working as part of a team.

Key Responsibilities

Respond to phone and email enquiries professionally and promptly

Create and send quotes, job sheets and invoices

Enter and process sales orders and assist with customer follow-up

Following up customers accounts to ensure on time payment

Enter and expedite spare parts and product orders to meet customer deadlines

Enter bills and liaise with accounts payable to ensure on time payment

Prepare outgoing freight, including documentation and labelling

Coordinate logistics including freight in/out and local deliveries

Operate forklift to load/unload freight (licence preferred)

Maintain accurate databases (inventory, contacts, job records)

Monitor and order workshop/office supplies as needed

Keep office, staff amenities, and company vehicles clean and presentable

Support internal teams with document formatting, meeting coordination, and other admin tasks

Assist with process improvement and cost-saving initiatives

Follow internal sales and service procedures to ensure consistent service delivery