• A03 Maintenance Support Officer - Call Centre
• ASAP Start
• Initial 3-month contract with likely extension
• $50.37 PH + super
• Queensland State Government
• Townsville

The Role

Fantastic opportunity to join this great team environment in a call centre environment, as a Maintenance Support Officer. You will build relationships with customers and contractors, whilst arranging for responsive maintenance for government housing properties.

Your duties will include:

• Arranging responsive maintenance for Government Housing Properties
• Answering or making customer calls to address their maintenance needs.
• Engaging with callers to confirm or clarify information and calming angry customers, as needed.
• Appropriately using software, databases, scripts, and tools
• Understanding and striving to meet or exceed call centre metrics.
• Providing consistent customer service

You

The successful candidate will have a minimum of 6 months call centre experience and will be able to demonstrate the following:

• Proven experience in a call centre environment
• Insurance repairs or property maintenance experience is highly regarded.
• Problem-solving and de-escalation skills
• Exceptional customer service, active listening and verbal and written communication skills
• Strong time management and decision-making ability
• Microsoft Office Skills in Excel, Word and Teams

As part of our contractor community, you'll have access to:

• Shopping, lifestyle & entertainment discounts
• A dedicated recruitment partner
• An Employee Assistance Program (EAP)
• Ongoing support and career guidance

Apply

If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!

Please apply directly via SEEK with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - [email protected] or call me on 0438 718 486

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.