Chermside Location - $37.13/hr + Super
Full-time and Part-time options available
Temp-to-perm opportunity - ASAP start

Our client is a leading provider of software solutions to the childcare sector, supporting centres across Australia with innovative, user-friendly systems. They are seeking an Administration & Customer Support Officer with strong organisational skills, IT literacy, and the ability to provide quality support across both administrative functions and customer service. This role offers variety, balancing general admin responsibilities with assisting the help desk team during peak call periods. Both full-time and part-time options are available, with a genuine pathway to permanent employment.

The Role:

This position is primarily focused on administrative support, with additional responsibility for assisting with help desk call overflow when required. You will contribute to the smooth operation of the team by managing admin processes, ensuring accuracy across records, and stepping in to support customers with software-related queries during busy times.

Key Duties:

• Provide general administrative support to the team
  * Assist with maintaining accurate customer information and records
  * Monitor shared inboxes, distribute enquiries, and escalate issues as needed
  * Assist the help desk team with overflow calls to ensure timely customer support
  * Handle inbound calls, emails, and online enquiries when required
  * Make outbound calls to follow up on requests or gather additional information
  * Support the activation of new features and modules for clients as needed
  * Maintain a professional, solutions-focused approach in all tasks and customer interactions

What You Will Bring:

• Previous experience in administration with the ability to manage competing priorities
  * Strong IT literacy - confident using multiple systems and learning new platforms
  * Excellent communication skills (verbal and written)
  * Ability to assist in handling high call volumes and support overflow queues in a professional manner
  * Strong organisational skills with attention to detail and accuracy
  * Ability to work both independently and collaboratively in a team environment
  * Adaptability and willingness to learn new processes and technologies
  * Experience in administration, customer service, or contact centre support will be highly regarded

What Is On Offer:

• Competitive hourly rate of $37.13/hr + super
  * Genuine opportunity for permanent employment based on performance and business needs
  * Full-time and part-time hours available - Monday to Friday between 8am-6pm (rostered)
  * On-site parking in Chermside and modern office environment
  * Supportive and friendly team culture with full training provided
  * Work close to home in Brisbane's north

Commencing ASAP - Apply now to be considered!
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