Desktop Support Officer

About the role

As Desktop Support Officer you will be the first point of contact, provide technical support and advice, and troubleshoot and resolve typical IT problems. This role will be a challenge and expose you to a busy helpdesk/desktop support environment in a dynamic global company.

This is a full- time position with a competitive salary. This role can either be from our Rocklea site or Narangba site.

Main Responsibilities

Analyse, diagnose and resolve problems

Provide technical support to ensure the smooth running of the system and network services

Log, maintain and respond to support requests in the IT Helpdesk Service Desk

Identify requests that require additional expertise and escalate for resolution

Undertaken IT onboarding and offboarding

Assist with computer software installations, and supply of IT peripherals

About You

To be successful in this role:

Demonstrate prior experience of providing helpdesk/desktop with a strong focus on investigating, analysing and providing solutions for your client

Possess excellent time management to prioritise and log support requests to meet deadlines, and strong attention to detail

Possess excellent written and verbal communication skills to ensure concise messages are given

Possess knowledge of network and IT infrastructure

Experience in local and wide area networking

Experience with personal computers, mobile and data services, computer networks and communication technology

Demonstrate the ability to work autonomously and as part of a team

Qualifications & experience

Ideally you will have:

Qualification in information technology or similar, or equivalent experience

2+ years demonstrated relevant experience

About Wagners

Wagners is a highly renowned building and construction materials group with headquarters in Queensland, Australia. Wagners produces a wide variety of construction materials serving Australian and International building and construction industries. Our key focus is on safely delivering high quality products and services at all times which helps to further solidify our strong position in both domestic and international markets.

Employee Benefits

We pride ourselves on our healthy culture of diversity, inclusiveness, community support and strong family values. Our employee health and wellbeing program includes fun sporting events, health information days, as well as our Employee Assistance Program (EAP) – outsourced externally which provided round the clock confidential phone counselling and support services for our employee’s wellbeing.

How to Apply
If you are interested in being a part of Wagners growing global business, please use the links to submit:

A resume of no more than 4 pages including current qualifications, tickets, licences, certificates.

Suitable candidates will participate in the Wagners Recruitment Process including employment reference checks, and police check. Wagners is an Equal Opportunity Employer, values diversity and promotes a Safe work environment.

You must have Australian Working Rights. This is not a sponsorship role.