Why you should join us!

Professional development - company-funded Microsoft and industry certifications

Ongoing mentoring and support from the leadership team

Great workplace culture and regular team events

Exposure to a wide range of projects and technologies

Work-life balance flexibility (WFH, office, client sites)

Free parking, right outside our office

About IT&C

We are a leading Technology Solutions Provider (TSP) with a national presence.

Our goal is to deliver high-quality technology solutions and foster ongoing partnerships with our customers.

Our offices are located in Sydney, Central Coast, Melbourne, Gold Coast, Brisbane, and Bundaberg.

We are a Microsoft Cloud Solution Provider (CSP) direct partner, Sophos partner, Datto partner and ConnectWise partner.

About the Role

We are looking for experienced L2 and L3 IT Support technicians with excellent customer service skills to join our Brisbane (Eight Mile Plains) Service Desk team.

What You’ll Do:

Own Your Day: Shape your schedule around client-facing service desk tickets, both remote and onsite

Lead With Expertise: Resolve complex technical challenges across diverse technologies while maintaining a personal, customer-first approach

Drive Innovation: Play a pivotal role in maintaining our clients' infrastructure and cloud environments, ensuring they are always in the green

Grow With Our Team: Mentor junior team members and be mentored by senior team members

Main Duties & Responsibilities

Deliver exceptional customer service and manage multiple tickets across multiple clients

Provide remote and onsite support for desktop computers, servers, networks, and other IT systems - no two days will ever be the same!

Document all support activities and maintain detailed records of incidents and resolutions

Take escalations from junior technicians and apply your expertise to resolve them

Maintain vendor certifications (e.g. Microsoft, Sophos, Datto - to name a few)

Required Skills/Experience

Recent hands-on experience in a Managed Service Provider (MSP) in a similar role

Strong experience with Windows Desktop Operating Systems and common software applications

Strong experience with Microsoft 365 and Windows Server management

Experience with Microsoft Exchange Online/Intune/Defender management

High-level understanding of Networking Technologies (DHCP/DNS/LAN/VLAN/WLAN/WAN)

Experience with Endpoint Protection and Backup/DR technologies

Strong documentation skills

Ability to communicate technical and non-technical concepts to a wide range of stakeholders

Experience with ConnectWise PSA/RMM preferred, or other PSA/RMM systems

Personal Attributes

A valid driver’s license and your own roadworthy vehicle

Current Microsoft 365/Azure certifications - required

Exceptional communication and proven stakeholder management experience

Exceptional attention to detail and time management skills

Ability to work autonomously and within a team

Eager to continuously grow and improve technical skills

Consistently presentable and punctual