About Us:

St Paul's Lutheran Primary School is seeking an ICT Support Officer to join our team. St Paul's Lutheran Primary School is an independent co-educational school providing quality education for children from Prep to Year 6, based on the principles of the Christian faith as taught by the Lutheran Church of Australia. At St Paul's Lutheran Primary School, we pride ourselves on being a forward-thinking and innovative learning community. This position is to provide dedicated IT support to staff and students, and maintain IT systems across the entire school. This appointment is a permanent full-time position, 38 hours per week, 8.00am - 4.00pm.

About the Role:

The ICT Support Officer works closely with the Business Manager and Deputy Principal - Curriculum, to assist in the development, installation and maintenance of designated IT/ AV systems supporting the teaching and administrative functions of the school. The focus of this role is to provide high level customer service across the whole of the organisation. This role is required to uphold and maintain a high level of confidentiality and discernment, in the undertaking of their duties.

St Paul's Lutheran Primary School invites applicants for this position with experience in information technology who understand the importance of this role.

What You'll Do:

Provide exceptional customer service and technical support to users across the School.

Monitor and respond to incoming IT requests via ticketing system, email, phone, or walk-ins.

Support parents with technical service requests.

Ensure School equipment (printers, projectors, screens, and digital devices) is functioning, and log/ escalate maintenance requests as needed.

Assist with management and deployment of devices, applications, and updates for staff and students.

Maintain staff devices.

Support the implementation of new and upgraded technologies within the School.

Log and manage staff device repairs and update asset records accurately.

Assist with user management across systems including TASS, PaperCut, and Microsoft 365.

To obtain a copy of the Position Description, please visit:

https://stpaulslps.qld.edu.au/careers

We are looking for someone who:

Has excellent communication and interpersonal skills, with a strong focus on customer service.

Is future-focused and displays initiative.

Relevant qualification preferred, or experience in a similar role.

Demonstrates problem-solving ability and a proactive approach to technical support.

Has experience in troubleshooting a wide range of IT and AV equipment.

Is organised, detail-oriented, and able to manage multiple requests efficiently.

Shows a willingness to learn, adapt, and grow as technologies evolve.

Possesses current Blue Card/Working with Children Check (or willingness to obtain).

Why Choose Us:

Be part of a supportive, professional, and innovative team.

Gain exposure to a wide range of technologies and systems.

Enjoy opportunities for professional growth and ongoing learning.

Contribute to a dynamic and thriving school environment where your skills directly support teaching and learning outcomes.

How To Apply:

Please apply by submitting your resume and cover letter outlining your suitability for this position by 4:00pm Friday 12 September 2025.

Applications will be treated as confidential and must be forwarded by email to: [email protected]

Please address applications to:

Mrs Monique Gledhill

Business Manager

St Paul's Lutheran Primary School

55 Smiths Road

CABOOLTURE QLD 4510