As Operations Manager, in this pivotal role, you will oversee the delivery of high-quality, person-centred supports across our programs, ensuring compliance, efficiency, and excellence in service.

You will provide strong leadership to a dedicated team, driving a culture of collaboration, accountability, and continuous improvement. You will be responsible for streamlining operations, managing resources effectively, and building strong relationships with participants, families, staff, and external stakeholders.

position objectives include:

 Coordinate, plan and execute workflow activities at your tier level

 Coordinate office personnel work activities in line with strategic business goals

 Provide thorough and accurate reports on the activities performed within the business

 Ensure workplace materials and documentation are maintained in line with legal obligations and best practice standards

 Regularly review and implement changes to various forms of documentation

 Manage all third-party communication and technology queries and networking

 Appropriate Staff training monitoring

 Direct reports to Director of services / general manager.

 Systems quality framework maintenance with residential and community clients

 Direct management of staffs and team leads

 Performance review of staffs and team leads roster management overview

 Constant review of systems for innovative and quality outcomes

 Maintenance of quality registers at participant and organisation levels.

 Assistance during annual auditing and walking organisation through it.

 Direct support to Director of services, along with working under their direct guidance and supervision.

 Assist with promotional ideas of sales within the organisation

 Attention participant family meetings, team meetings where required

 Attending organisational expos for business development

 Oversight and reports on staff learning management systems.

 Oversight and reports on fleet management system

 Oversight and reports on property management system

 Oversight and reports on communication management system

 Meetings with internal and external stakeholders including families, SDA providers.

 Working with admin team on advertising on housing hub

 Management of company PRODA system

 Holding APO responsibility with in the organsation.

 Managing the incidents and response, direct reporting to Director of services.

 Establishing and promoting new relationships for the company

 Quarterly participant happiness checks and family happiness feedback / happiness checks, along with group meetings in houses.

The above list is not exhaustive, and the role may change to meet the overall objectives of the company.

This is an exciting opportunity for an innovative leader who thrives in a fast-paced environment and is motivated by creating positive outcomes for people with disability. You’ll have the chance to shape the growth of our services, mentor future leaders, and make a real difference in the lives of those we support.

If you are a strategic thinker with a strong understanding of the NDIS landscape and a passion for empowering people, this role offers both professional challenge and personal reward.

Looking for an experience person with a proven track record in this position preferred.