 Coordinate office personnel work activities in line with strategic goals

 Ensure the smooth running of the team on a daily basis

 Provide feedback, coaching and training to facilitate personal and professional development

 Work from individual onsite houses allocated under your lead.

 Chair staff meetings to provide opportunity to give direction and discuss areas for improvement

 Ensure workplace materials and documentation are maintained in line with legal obligations and best practice

standards

 Regularly review and implement changes to various forms of documentation

 Manage all third-party communication and technology queries and networking

 Appropriate Staff training and management of learning management systems.

 Direct reports to Director of services / general manager.

 Systems quality framework maintenance with residential y clients

 Direct management of staffs

 Performance review of staffs

 Constant review of systems for innovative and quality outcomes

 Maintenance of quality registers at participant and organisation levels.

 Roster management review and assistance with recruitment

 Direct support to Operations Manager, along with working under their direct guidance and supervision.

 Assist with promotional ideas of sales within the organisation

 Attention participant family meetings, team meetings

 Attending organisational expos for business development

 Risk Management, Feedback Management, Continuous Improvement, Incident, Recruitment, Fleet and Property Management

 Oversight and reports on fleet management system

 Oversight and reports on property management system

 Oversight and reports on communication management system

 Meetings with internal and external stakeholders including families, SDA providers.

 Working with admin team on advertising on housing hub

 Management of company PRODA system

 Holding ARO reporting with in the organsation.

 Managing the incidents and response, direct reporting to Operations manager

 Roster management including time sheet approval and leave management of staffs under your houses.

 Quarterly participant happiness checks and family service feedback / happiness checks, along with group meetings in the houses.