About the role

We're seeking an experienced Receptionist/Medical Secretary to join our friendly team at Lilac Health in Essendon, VIC. This full-time role will see you providing exceptional administrative and customer service support to our medical professionals and patients. With your warm and welcoming demeanour, you'll be the first point of contact for our practice, ensuring a seamless experience for all.

What you'll be doing

Greeting patients and visitors in a warm and professional manner

Handling all incoming phone calls, emails and correspondence

Booking and scheduling patient appointments, maintaining the appointment calendar

Preparing and processing medical documentation and patient files on Gentu software

Management of theatre lists

Assisting with medical billing and claims processing

Maintaining inventory and ordering office supplies as needed

Providing general administrative support to the wider medical team

What we're looking for

Previous experience as a Receptionist or Medical Secretary, ideally within a healthcare setting

Minimum of 3+ years of experience as a Receptionist or Medical Secretary is required

Warm and friendly demeanour with excellent verbal and written communication skills

Strong organisational and multitasking abilities, with attention to detail

Proficiency in medical terminology and electronic medical record systems (Genie/Gentu)

Experience with Genie Solutions electronic medical record system is essential

Solid understanding of MBS and health funds

Knowledge of the Eclipse billing system

Sound computer skills, including Microsoft Office suite

Establish and maintain positive relationships with hospitals and anaesthetists

A genuine interest in healthcare and a commitment to providing exceptional patient care

Must have Australian work rights to be eligible for this position

What we offer

At Lilac Health, we are committed to supporting our employees' wellbeing and career development. In addition to a competitive salary, you'll enjoy:

Ongoing training and support

Flexible work arrangements

A collaborative and supportive team environment

Apply now