Medical Receptionist – Psychology Practice

Full-time & Casual Positions Available | Collingwood VIC | Must have Allied Health or Medical Reception Experience

Join The Mind Room – A Leading Psychology Practice in Melbourne!

We are looking for an experienced medical or allied health receptionist to be the welcoming face of our psychology practice. If you thrive in a busy healthcare environment, have experience with Medicare billing and practice management software, and live within a reasonable commute to Collingwood, we want to hear from you!

Location: Collingwood, Victoria
Employment Type: Full-time (5 days per week Mon-Sat rotating) and Casual position available
Salary: Level 4-6 ‘Support Services Employee’ under the Health Professionals and Support Services Award [MA000027]

Full-time Rate: $28.12 - $30.64/hour based on experience, plus weekend rates, super and 17.5% annual leave loading

Casual Rate: $35.15-$38.30/hour based on experience, plus weekend rates and super.

Why Join The Mind Room?

Work in a values-driven psychology practice making a real impact

Be part of a supportive and professional team

Career growth in clinic operations & client services

Enjoy a great workplace culture in a modern Collingwood clinic

Annual professional development budget & wellbeing grants

About the Role

As our Medical Receptionist, you will be the first point of contact for our clients and play a crucial role in ensuring smooth clinic operations.

Your Responsibilities:

Front Desk & Client Support – Greet clients, answer inquiries, and create a welcoming environment.

Appointment Management – Schedule and coordinate bookings efficiently.

Medicare & Billing Administration – Process payments, Medicare rebates, and private health claims.

Clinic Support – Work closely with psychologists and the operations team.

The full job description is available here > https://tinyurl.com/tmrfohmay2025

Who We’re Looking For

2+ years of experience in medical, psychology, or allied health reception

4+ years of client services experience

Strong knowledge of Medicare, private health billing, and appointment scheduling

Proficiency in practice management software (Halaxy experience a bonus)

Highly organised with excellent communication and multitasking skills

Resides within Melbourne’s inner suburbs and can reliably commute to Collingwood

Availability for rotating early/late shifts & occasional Saturdays

Bonus Points For:

Experience in a psychology, physiotherapy, or GP practice

Knowledge of venue coordination and operations

Accounts receivable experience

How to Apply

Send your resume + cover letter to [email protected] with the subject line Operations Officer - Front of House outlining your allied health experience and whether you are looking for full-time or casual work.

Applications reviewed as received (we reserve the right to close the selection process at any time)

Only applicants with the right to work in Australia will be considered.

As part of our commitment to thorough HR practices, we will notify all applicants of the outcome of their application.