At Vanketo.co and Top Gear 2 Go, we design and manufacture premium, Australian made vanlife gear including window covers and insect screens. With 30 years in the industry, we’re proud to support van builders and customers across Australia who are chasing adventure without compromise.

We're looking to bring in someone who can take ownership of customer service operations and our wholesale (van builder) accounts. Our aim is to deliver a world class customer experience while creating repeatable processes for scale.

The Role

We’re looking for an experienced Customer Service & Wholesale Accounts Coordinator to support both of our brands:

Manage day to day customer service operations (email, phone, online enquiries)

Support and grow our wholesale relationships with van builders and trade accounts

Work under broad direction—taking initiative and showing ownership of tasks

Codify and improve processes for efficiency and scalability

Maintain a professional yet approachable communication style with customers and partners

What You’ll Bring

Native level English and excellent written and verbal communication

Proven customer service experience (2+ years preferred)

Experience working autonomously with minimal direction in a small team environment

Strong organisational skills, with the ability to prioritise and manage multiple tasks

Ability to document and create processes (SOPs, FAQs, playbooks)

Tech savvy (Shopify, Google Workspace, Slack, etc)

A proactive mindset—spotting opportunities to improve how we work, not just doing the work

Why Join Us?

Be part of a growing Australian manufacturing business with a reputation for quality

Work directly with founders who are passionate about vanlife, product innovation, and building a strong culture

Flexibility: 20 hours per week, based at our Mullumbimby factory

Opportunity to shape how customer service and wholesale accounts run as we scale

If you’re someone who thrives in a growing business, comfortable with responsibility, autonomy, and building systems that last, we’d love to hear from you!

📧 Apply now with your CV and a short note (max 300 words) on why you’d be a great fit.