Who we are:
The City of Salisbury during a dynamic time of growth and transformation. We are focused on facilitating projects and initiatives that create a progressive, sustainable, and connected community, including a $200 million redevelopment of our City Centre. Be part of the team shaping Salisbury's future as a vibrant hub to live, work, and play.

With over 30 suburbs spanning 158.1 km2 and home to 148,000 people, the City of Salisbury is the second most populated local government in metropolitan Adelaide and the fourth largest local government, making it one of the most significant Council areas in South Australia.

The Governance Division is responsible for Corporate Governance, Council Governance and Information Management. Key functions include record management, risk, legal, compliance, grievances, insurance, Freedom of Information, business continuity, audit, elections, meeting procedural support and Council agendas and minutes. The division also provides professional services in the areas of policy, legislative delegations and authorisations.

About the role:
This role would see you play a key role in managing the Council's insurance portfolio, supporting essential governance functions, and overseeing the Freedom of Information (FOI) process. This position is integral to maintaining our commitment to effective risk management, transparency, and community-focused service delivery.

As the first point of contact for insurance and FOI-related matters, you will collaborate with internal and external stakeholders, ensure compliance with policies and regulations, and provide timely advice and support to the community and Council teams. This is an exciting opportunity to apply your expertise in a role that has a tangible impact on organizational success and community trust.

Key Responsibilities:

• Manage the Council's insurance portfolio, including annual insurance renewals and claims coordination.
• Oversee the insurance claims process in consultation with stakeholders and Local Government Risk Services.
• Coordinate regular claims reporting and trends analysis for internal stakeholders. Provide guidance and support to claimants and internal teams on insurance-related inquiries.
• Process and assess FOI applications in compliance with the Freedom of Information Act 1991 (SA) and Council policies.
• Provide comprehensive insurance and claims reports on a quarterly basis to the Executive team.
• Collaborate with internal and external stakeholders on FOI-related matters and maintain FOI reporting.
• Support team with risk and audit priorities.
• Deliver administrative and coordination support for the Governance Division.

To be successful within this role, you will possess:

• Understanding of public liability and insurance processes.
• Experience in general insurance and claims management.
• Accreditation (or willingness to attain) as a Freedom of Information Officer.
• Strong complaints handling and conflict resolution skills.
• Excellent interpersonal skills and the ability to build positive relationships.
• High-level customer service capability with a proactive problem-solving approach.
• Ability to work effectively under pressure and meet deadlines.
• Intermediate proficiency in Microsoft Excel and Word.

Why join us?

• Comprehensive Benefits Package: Employees at City of Salisbury enjoy a robust benefits package including health and wellness programs designed to support your overall well-being including skin checks, health seminars, flu vaccinations and free access to counselling sessions for you or your immediate family through our Employee Assistance Programs.
• Professional Development Opportunities: The City prioritises continuous learning and career growth, offering employees access to training workshops, seminars, study leave, and tuition reimbursement programs to enhance your skills and expertise.
• Work-Life Balance Initiatives: Recognising the importance of work-life balance, City of Salisbury promotes flexible work arrangements and generous leave policies, flexi-time and opportunities to purchase additional annual leave.
  Inclusive and Supportive Workplace Culture: Diversity and inclusivity are core values at City of Salisbury, fostering a supportive environment where all employees are valued and respected.
• Community Engagement: Employees have the opportunity to make a meaningful impact through various community engagement initiatives supported by the City of Salisbury.

These outstanding working conditions reflect City of Salisbury's commitment to attracting and retaining top talent, promoting employee well-being, and fostering a positive and productive work environment.

If you are a process driven, community minded and diplomatic person with a passion to deliver quality outcomes, we want to hear from you!

If you are ready to take the next step in your career and bring your expertise to help the City of Salisbury thrive for visitors and residents, apply today!

All enquiries can be made to Acting Manager Governance, Sharon Kinsella on 8406 8222. More information can be found in the Position Description

Applications close on 12 September 2025.