The Program Deliver Officer is a core operational role that directly responds to and assesses Arboriculture requests for services while overseeing the external delivery of works utilising contracted services. The incumbent will play a critical role in ensuring effective communication with internal and external parties is maintained relating to the delivery of Council programmed and reactive Arboriculture works programs.

You will undertake tree assessments and develop prescribed works specifications. You will hold delegated responsibilities to ensure all aspects of Council’s operational Arboriculture matters are responded to and implemented within sufficient time frames. The position plays a critical role in ensuring the amenity, safety and future of Council’s tree population is maintained.

You will support the Coordinator Arboriculture to implement new programs, policies and procedures to assist in the implementation of Council’s (draft) Tree Strategy. You will work alongside Council’s Arborist – Technical Assessment Officer and Work Group Leader Arboriculture to identify, priorities and schedule operational works in conjunction with existing Arboricultural programs.

About Adelaide Hills Council

The Adelaide Hills Council is a magnificent place to live, work and visit. The environmental, residential, primary production and natural qualities of the district are renowned and contribute to the Adelaide Hills being "a special place", and one of Australia's most loved areas. Adelaide Hills Council is committed to building the community through leadership, community involvement and commitment to service.

We offer a diverse and supportive working environment, opportunities for professional development, flexible work practices, income protection insurance and a genuine desire for you to enjoy your work.

Arborist Program Delivery Officer

Undertake tree risk assessments and develop of prescribed works specifications.

Respond to customer service requests and community enquiries in a timely and informative manner, providing education and resolution where appropriate.

Directly oversee the external delivery of Arboricultural works utilising contracted services.

Identify, priorities and schedule operational works in conjunction with existing Arboricultural programs.

Effectively communicate with internal and external parties relating to the delivery of programmed and reactive Arboriculture works programs.

Implement programs to improve environmental and Arboricultural outcomes.

Assist with the development of implementation of new policies and procedures to enable the draft Tree Strategy to be delivered.

Comply with the Council’s WHS, Injury Management (IM) and Risk Management requirements to ensure work is undertaken in a way that minimises risk to ensure staff and public safety.

Promote a team culture of accountability, service excellence and continuous improvement.

Support Arboriculture team to deliver high quality Arboriculture works and adherence to regulatory and environmental requirements.

Monitor and maintain assets and ensure timely reporting on work progress, risk issues, and community requests. Maintain current and accurate records, registers and asset data in relevant software systems (e.g., Confirm).

Build strong working relationships with internal teams, contractors, regulatory agencies and the community to ensure effective service delivery.

Support the Manager Open Space and contribute to the delivery of corporate initiatives.

About You

To be successful in this role you will have:

Diploma of Arboriculture (AHC50524) or undertaking training or equivalent qualification and experience.

International Society of Arboriculture Tree Risk Assessment Qualification TRAQ or willingness to complete.

Demonstrated ability to implement proactive and reactive Arboriculture maintenance programs.

Knowledge of industry standards, best practices and relevant legislation (Local Government Act, Native Vegetation Act, Landscape SA Act & PDI Act).

Understanding of procurement, contractor supervision and contract management processes.

Good decision-making & problem-solving skills.

Experience using asset management systems such as Confirm and or similar.

Experience working in operational teams to undertake in works a positive, accountable, team-based environment.

Ability to manage budgets and monitor expenditure.

Understanding of safe work practices and legislative WHS responsibilities.

Willingness to implement new policies and procedures.

Ability to provide technical written advice.

Demonstrated ability to undertake tree risk assessments and develop prescribed works specifications.

Demonstrated ability to deliver responsive customer service, particularly in managing community expectations regarding tree matters.

Ability to maintain service levels and respond proactively to internal and external service requests.

A valid National Police Certificate and Medical Clearance which is satisfactory to the Council’s requirements will be required before the successful applicant can commence in this position.

About our Benefits

Experience the benefits of a career in council:

Flexible working arrangements, including flexi-time.

Opportunities for professional development.

Free income protection insurance for personal illnesses or injuries.

A health and wellbeing program offering flu vaccinations, skin checks, health seminars and more.

Free access to three counselling sessions for you or your immediate family through our Employee Assistance Program.

Corporate Uniform Allowance.

Opportunity to purchase additional annual leave.

Study Assistance.

How to Apply

Applications must directly respond to the essential position criteria in the position description and state the reference number 571. Please visit Employment at Council for a copy of the position description.

Apply by 5:00pm Sunday 21st September 2025 via SEEK. Confidential enquiries are welcome to Damian Brennan 0447 401 183.

The advert information can be provided in other formats if requested.

Should your application be successful and move to the next stage, you will be contacted by the Hiring Manager. If you do not receive any communication regarding your application within 20 business days of the advertisement close date your application has been unsuccessful.