Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.

This role is based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

PARKROYAL Melbourne Airport are looking to appoint a motivated, people-oriented Front Office Team Leader to inspire and guide our front office crew.

The Role:

As the Front Office Team Leader, you’ll be the friendly face and steady hand that ensures our guests feel welcomed, valued, and taken care of. You’ll lead by example, supporting the team to deliver smooth check-ins, efficient problem-solving, and memorable moments that keep guests coming back.

Ideally you will have:

Previous experience in a front office or guest services role (hospitality experience essential)

Proven leadership skills with a supportive, hands-on approach

Strong communication and problem-solving abilities

Ability to work a flexible roster, including evenings, weekends, and public holidays

A passion for hospitality and creating memorable guest experiences

What we can offer you:

Access to our on-site pool, gym and sauna

Complimentary Car Parking

Complimentary Duty Meal per shift

Your uniformed is washed and ironed for you!

Hotel discounts through our global alliance program Discovery

50% off food and 50% off beverages at the hotel’s restaurants, bars and café

Discounted accommodation across worldwide Pan Pacific Hotels Group properties

Ongoing learning and development through our Learning Experience Platform

Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

Pan Pacific Hotels Group offers a competitive package, including a competitive salary, laundered uniform and hotel discounts with our Global Alliance program www.gha.com as well as many other great local benefits including discounted car parking.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then apply today!