Employment type: Full time, Permanent
Hours per week: 38
Remuneration: Band 5 salary from $86,136.96 per annum plus superannuation and a fortnightly RDO
Location: Werribee based

About the role
As our new Concierge Supervisor, you’ll play a vital role in ensuring exceptional front-of-house service and seamless bookings operations across Wyndham’s arts, events, and cultural venues.

Reporting to the Team Leader – Arts, Events and Cultural Venues, you’ll oversee and mentor a team of Concierge and Bookings Officers, managing day-to-day workflows, rostering, and process improvements. You’ll be the senior concierge point of contact, guiding the team to deliver high-quality service to both internal and external clients while maintaining efficient systems and procedures.

This is a hands-on supervisory role that requires strong leadership, customer service expertise, and the ability to foster collaboration in a dynamic cultural environment. Some after-hours and weekend work may be required depending on event schedules.

What your day will look like

Supervising concierge staff across multiple venues, including rostering and mentoring.

Coordinating complex bookings and events with internal and external stakeholders.

Maintaining up-to-date booking systems, ensuring compliance and data integrity.

Supporting staff induction, training, and performance development.

Ensuring concierge desks and customer areas are presented to a high standard.

Monitoring team performance and providing feedback for continuous improvement.

What you will bring

A degree or diploma in business or hospitality, or relevant equivalent experience.

Previous experience in a concierge, hospitality, or guest services role with a focus on excellent customer service.

Strong supervisory and mentoring skills, with proven experience managing staff performance.

Proficiency with booking and scheduling systems, CRM tools, and the Microsoft Office suite.

Well-developed communication and problem-solving skills, with the ability to manage difficult situations with tact and diplomacy.

A responsive, enthusiastic personality with innovation and drive.

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

Why join Wyndham
We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

How to apply
Please apply online by submitting your resume and cover letter outlining your suitability for the role via the provided lin

Applications close at 11:59PM on Thursday, 11 September 2025.

If you have further role-specific questions, please contact Michael Gate, Team Leader Functions on [email protected]

Wyndham City Council is committed to providing a recruitment experience that is fair, inclusive, and accessible. If you have specific accessibility needs or general recruitment enquiries, please contact our Careers team via [email protected] or 03 9394 6860.

Child Safe Organisation
Wyndham City Council has zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation which is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Additionally, we are committed to fostering a culture of safety within the Council, which includes the inclusion and empowerment of Aboriginal children, their families, and communities. Our recruitment practices reflect this.

Diversity and Inclusion
At Wyndham City Council we value workforce diversity and inclusion and embrace individual uniqueness. We value diverse life experiences and the perspectives of our people, while providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.
Wyndham has one of the largest Aboriginal and Torres Strait Islander communities in the Western Region, with a rich and diverse history. We are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome applications from candidates of Aboriginal and Torres Strait Islander background. To read more about Wyndham City’s Innovate Reconciliation Action Plan, please visit our website.