Front Office Supervisor
Hilton Hotels & Resorts
Posted 1 day ago
This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
About Hilton Melbourne Little Queen Street
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
About the role
As the Front Office Supervisor, you are responsible for engaging with our guests from arrival to departure. You will lead by example by showcasing your passion for hospitality and customer service to ensure your team follow suit. This role is the perfect blend of having autonomy to lead a shift while still having assistance of a senior leader to lend support when required. Reporting to the Front Office Manager, your duties will include:
Assist the Front Office Manager to oversee the daily operation of the Front Office Team
Manage, effectively and efficiently, guest requests, inquiries, and complaints
Maintain exceptional standards ensuring all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
Maximise sales revenues through up-selling and marketing programs
Assist with training and development of the Front Office Team
What are we looking for?
Excellent communication skills both verbal and written in order to professionally communicate with guests and team members
A passion for delivering exceptional guest experiences
Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
Well-presented, organised and have a calm personality
What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past two years we have been ranked #2 across all industries in Australia by the Great Place to Work Institute and in 2025, Hilton ranked #1 across all industries! At Hilton, you can also look forward to receiving:
Worldwide travel discounts at unbelievable rates for you and your friends and family!
Competitive wages
Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
About Hilton Hotels & Resorts
“For more than a century, we’ve been guided by our founding purpose to make the world a better place through our hospitality – and it’s a vision that continues to guide the work we do each day to create exceptional experiences for our guests and support our team members. As we usher in a new era of hospitality, we are proud to celebrate our progress, and continue our journey to be the most hospitable workplace for all.” said Chris Nassetta, president and CEO, Hilton.
Hilton is dedicated to building a culture that supports team members at every stage of their personal and professional journeys and that empowers them to be themselves at work each and every day.
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