• Part Time, Permanent Role offering 19 hours per week
• Location: Katherine, NT
• Hourly Rate of $45.64 + Super + NFP Salary Packaging Benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all.
Find out more about us and our purpose.

Your opportunity
We are seeking a compassionate and skilled Housing Officer to support families and individuals in achieving their goals within a safe and secure environment. This role plays a vital part in helping tenants access education, employment, and long-term stable housing while fostering independence and wellbeing.

The Housing Officer works closely with tenants, providing tailored, culturally appropriate support and guidance, building strong relationships, and collaborating with stakeholders to deliver meaningful outcomes for our program participants.

Your key responsibilities will be to:

• Conduct holistic assessments and develop person- or family-centred plans to support tenants in achieving goals related to housing, education, and employment.
• Provide guidance and education on tenancy rights, housing responsibilities, and related issues, including family domestic violence, mental health, and substance use.
• Assist tenants in transitioning to long-term stable housing and connecting with appropriate support services.
• Build and maintain positive relationships with service providers, community partners, and other stakeholders to enhance tenant outcomes.
• Ensure confidentiality and compliance with Mission Australia policies, procedures, statutory requirements, and contractual obligations.
• Manage tenancy records, rent arrears, property maintenance, and case management data using Mission Australia systems.
• Collaborate with colleagues, participate in multi-agency case meetings, and engage in continuous professional development.

Requirements for success

• Relevant degree with at least one year of experience, an Associate Diploma with relevant experience, or a less formal qualification with substantial relevant experience.
• Minimum of 12 months' experience working with a diverse range of tenants, including Aboriginal and Torres Strait Islander communities, with knowledge of Aboriginal cultural systems and protocols.
• Strong understanding of issues related to housing instability and homelessness.
• Knowledge of resources, organisations, and agencies that support people experiencing barriers to stable housing.
• Experience working with people facing challenges such as family and domestic violence, mental and physical health issues, substance use, and social or cultural obligations.
• Well-developed oral, written, and interpersonal communication skills.
• Proficiency in Microsoft Office and the ability to use Mission Australia's web-based information management systems.
• Excellent relationship-building skills and ability to work collaboratively in a team environment.
• Effective time management skills, with the ability to exercise judgment and manage multiple tasks.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you