Position Summary:

At Intensive Care at Home (ICAH), we provide hospital-level care to high-acuity clients in the comfort of their own homes. As our Accounts Receivable & Billing Officer, you will be responsible for managing and overseeing all aspects of invoicing, accounts receivable, and revenue follow-up. This role is crucial to ensuring cash flow stability, funding compliance, and service sustainability by working closely with Plan Managers, Support Coordinators, private clients, and government funding bodies such as the NDIS.

Key Responsibilities:

Invoicing

Accurately generate invoices for all services delivered under NDIS, TAC, and private funding agreements.

Ensure that billing aligns with shift records, service bookings, and the relevant pricing schedules (e.g. NDIS Price Guide).

Issue invoices on time and follow established internal billing cycles and audit standards.

Accounts Receivable Follow-Up

Monitor the accounts receivable ledger and follow up overdue payments via calls and email.

Proactively resolve invoice disputes and ensure timely escalation of complex payment issues.

Maintain professional and persistent communication with Plan Managers, Support Coordinators, NDIA, TAC, and aged care providers to secure outstanding payments.

Payment reconciling in Xero

Service Agreements, Quotes & Client Onboarding

Prepare and issue Service Agreements for all new and existing clients, ensuring they accurately reflect approved funding, hours of care, and pricing.

Update Service Agreements as client needs change (e.g., hospital discharge, reassessments, plan reviews).

Ensure signed agreements are stored and accessible in the client’s file and shared with relevant teams (rostering, clinical, accounts).

Liaise with Support Coordinators and Plan Managers to ensure agreements are understood and accepted before services commence.

Maintain a track record of Service Agreements; current and/or expired.

Records & Financial Administration

Reconcile invoices against rosters and timesheets, flagging anomalies to the rostering or clinical teams.

Keep all client funding records, service bookings, and billing details accurate and up to date in ICAH systems.

Maintain a tracking log of accounts outstanding, expected payments, and follow-up activities.

Compliance, Reporting & Improvement

Ensure all billing and collection activities are compliant with NDIS and aged care funding rules.

Support daily, weekly, monthly reporting on aged debtors, cash flow, billing trends, and recovery performance.

Participate in internal financial audits and contribute to process improvement initiatives around billing and receivables.

Key Selection Criteria:

Proven experience in accounts receivable, invoicing, and financial administration, within the NDIS or aged care sectors.

Solid understanding of NDIS funding arrangements, including plan-managed and agency-managed billing.

Familiarity with NDIS platforms such as PRODA or the MyPlace Portal.

Knowledge of TAC, & DVA subsidy models and billing cycles.

Proficiency in Xero, and service platforms like Deputy.

Excellent attention to detail, organisational skills, and follow-through.

Strong communication and stakeholder engagement skills, both written and verbal.

Ability to work independently and collaborate with clinical, admin, and rostering teams.

Other Requirements:

Current Police Check

NDIS Worker Screening Check (or willingness to obtain)

If you are interested in this opportunity, we would love to hear why you feel this position is a great fit for you. Please share your thoughts and experiences.