The Role

This is an exciting opportunity for a motivated individual who thrives in a client-focused role. You will be the first point of contact for participants, families, and stakeholders, ensuring all interactions are handled with warmth, professionalism, and efficiency.

Key Responsibilities:

Manage incoming phone calls, emails, and front desk enquiries

Greet and assist participants, visitors, and staff in a welcoming manner

Schedule appointments and maintain office calendars

Support the team with administrative duties including filing, data entry, and document preparation

Liaise with internal staff and external stakeholders as required

Maintain a tidy and organised reception area

About You

We are looking for someone with excellent communication and organisational skills who enjoys working in a busy, people-oriented environment.

Essential Criteria:

Previous experience in reception, administration, or customer service

Strong communication and interpersonal skills

Professional phone manner and ability to handle enquiries with sensitivity

High level of organisation and attention to detail

Proficiency in Microsoft Office (Word, Excel, Outlook)

Ability to prioritise tasks and work independently in a fast-paced environment

Desirable (but not essential):

Experience in the disability, healthcare, or community services sector

Understanding of the NDIS and participant needs

Benefits

Friendly and supportive team culture

Opportunity to make a meaningful difference in people’s lives

Ongoing training and career development opportunities