With continued growth and an MSP landscape that never sits still, we’re seeking a seasoned Service Desk Technician (4+ years’ experience) who can own their queue, deliver exceptional client outcomes, and confidently represent IT Sales & Services both on the phone and on-site.

About IT Sales & Services

IT Sales and Services is a people-first Managed Service Provider (MSP) – a close-knit team of passionate tech enthusiasts based in Noosaville, QLD.

“Exceptional customer service” isn’t a slogan—it’s the way we build long-term partnerships. You’ll join a supportive, growth-focused team that values humour, curiosity, and proactive problem-solving.

Our mission is simple: make IT support personable, accessible, and enjoyable for our clients.

Role Overview

Are you a confident and experienced technician who thrives on solving complex technical issues and building strong client relationships?

We’re looking for someone with both technical skill and outstanding communication skills — a professional who can deliver results in fast-moving environments while still making clients feel heard, valued, and supported.

Key Responsibilities

Advanced IT Support: Handle escalated technical issues across hardware, software, networks, and cloud services, delivering effective solutions.

Diagnose and Resolve: Apply your experience and troubleshooting skills to resolve complex technical challenges efficiently.

Ticket Management: Take full ownership of your tickets in our PSA, ensuring all work is logged accurately and completed within SLAs.

System Installation & Maintenance: Lead the installation, configuration, and maintenance of IT systems to ensure uptime and reliability.

On-Site & Remote Support: Deliver professional service both remotely and on-site at client locations.

Collaboration & Escalation: Work with team members and escalate issues where required, while mentoring junior technicians.

Project Management: Coordinate, and deliver internal and client-facing projects, ensuring timelines, budgets, and outcomes are met.

Continuous Improvement: Share knowledge, document and contribute to refining processes and client experience.

Stay Current: Keep up with emerging technologies, security practices, and MSP industry trends.

Skills & Qualifications

Experience: Minimum 4+ years in a Managed Service Provider (MSP)

Technical Proficiency: Strong knowledge of Microsoft 365, Windows Server, networking fundamentals, remote monitoring tools and security platforms.

Customer Service: Outstanding communication

Driver’s License: Valid Queensland driver’s license (required for on-site work).

What We Offer

Competitive Salary: $90,000 – $100,000 per year, based on experience.

Recognition & Impact: In a smaller MSP, you’re not a number – your contributions are visible and valued.

Career Development: Ongoing training and certification opportunities to advance your skills.

Modern Toolset: Work with cutting-edge MSP technologies and automation platforms.

Work–Life Balance: Based locally on the Sunshine Coast in our Noosaville office, with supportive management and a positive team culture.