Outreach Services Coordinator
Permanent Part Time
Specific Engagement 86 hours per 4 week period
Commencing late September 2025
Band 5 ($80,974 - $94,167) + Super - Pro Rata
Ivanhoe Library & Cultural Hub & Library Support Services

About the Role

Yarra Plenty Regional Library is seeking a permanent part time Outreach Services Coordinator.

As a valued part of the YPRL Team, you will actively promote and implement services and programs to ensure the important role of the library as a community hub and to positively contribute to the team environment.

As the Coordinator, you will:

Coordinate and deliver engaging outreach programs and services that foster community inclusion, lifelong learning, and membership growth, with a focus on promoting digital inclusion and self-service through online library resources

Build partnerships with local organisations, schools, community groups, and culturally diverse communities to increase awareness and access to library services.

Undertake duties of the Senior Officer, Outreach Services during periods of absence or leave, including safe operation of the Outreach Van (internally modified, long wheelbase Mercedes Sprinter – Victorian Driver’s Licence required).

Contribute to the planning, development, delivery and evaluation of programs and services that support the strategic objectives of the Organisation.

Work collaboratively with branch staff to support frontline services including desk shifts and delivery of programs (e.g. Storytime) as needed.

Coordinate and undertake the provision of home-based Outreach Library Services to residents and community-based organisations or institutions within the region.

Serve as an ambassador for the library service in external environments and promote equitable, accessible, and innovative library services.

KEY RESPONSIBILITIES

Commitment to and provision of excellent services and activities through:

Plan, organise, deliver, and evaluate library outreach services and programs, tailored to the needs and interests of targeted communities.

Build relationships with community stakeholders to identify needs, form partnerships, and collaboratively deliver outreach programs that increase engagement and support membership growth.

Assist with coordinating outreach services and activities at community locations including aged care facilities, schools, community centres, and at community festivals.

Periodically drive and operate the Outreach Van, ensuring its maintenance, presentation, and compliance with safety standards as needed.

Provide customer service to diverse community members, offering support, information, and referrals both in branch and at outreach service points.

Champion digital inclusion and literacy by facilitating technology help sessions and promoting digital resources.

Collect data to evaluate the performance and impact of programs and prepare reports and recommendations on service improvements.

Periodically supervise and train volunteers or casual staff as needed in outreach activities.

Attend and contribute to team meetings, professional development and cross-team work within Library Services.

About you

You are a passionate and community-focused library professional with demonstrated experience in developing, delivering, and evaluating inclusive outreach programs and services —particularly for diverse community groups including CALD populations, seniors, and young people. With a strong background in home library & mobile services, you understand how to bring library access to where it's needed most.

Your commitment to high-quality, responsive customer service shines through in your interactions with people of all ages and backgrounds. You excel in providing information, support, and referrals in both traditional library and outreach settings.

Tech-savvy and a strong advocate for digital inclusion, you’re confident using a wide range of digital devices and resources. You're capable of delivering engaging technology help sessions and promoting digital tools to support community learning.

Relationship-building is one of your strengths. You’ve successfully engaged with schools, local organisations, community groups, and council partners to create lasting partnerships that boost library usage and visibility.

Organised and proactive, you are able to manage multiple outreach activities with ease, including coordinating casual staff or volunteers, maintaining outreach vehicles, and ensuring all safety and operational standards are met. You bring a solid understanding of library operations, together with relevant qualifications.

You hold a current Working with Children Check, Police Check, Victorian Driver’s Licence, and have access to reliable transport. Confident behind the wheel of a long wheelbase van, you're ready to take the library on the road.

Rostered shifts:

Weeks 1-4

Monday: 8.45am – 3.45pm ILCH
Tuesday: 1pm – 9.15pm ILCH
Thursday: 8.45am – 5.15pm LSS

You may be required to move between other YPRL locations or outreach points during shifts.

How to apply

Before applying for this position, applicants should read the Position Description available on the YPRL website (https://www.yprl.vic.gov.au/about-the-library/work-with-yprl/current-vacancies/).

To submit an application for this role, please prepare a statement addressing the key selection criteria, along with your current Resume and apply via Seek.

This position will close on Sunday 7th September at 11.59pm.

Please note that if you do not satisfactorily meet the key selection criteria you may be excluded from interview. Interviews will take place as suitable candidates are identified.

For more information on the responsibilities of this opportunity please contact Regi Miriklis, Outreach Services Manager at [email protected] or 0425 735 692.

*Appointment to this role is subject to a satisfactory National Police Record Check, and Employment Working with Children Check.