About the Role
We are seeking an energetic and highly organised Administration Assistant/Customer Service Officer to join our growing company, who has a long-standing and strong reputation in the residential building industry.

Reporting to the Managing Director, you will be well versed in liaising with new clients and providing a 5-star experience. Your responsibilities will include:

Being the first point of contact for new customers

Having a detailed understanding of our products and services and answer customer questions accordingly

Drafting tender proposals/quotes for new clients

Assisting our Marketing and Sales Team

Administering accounts payables and receivables

General office duties and administration tasks

What you’ll bring:

A strong customer focus with a passion for customer service and strong ability in identifying the customers’ need

Excellent communication and interpersonal skills and ability to interact professionally with customers and colleagues

Ability to build a strong rapport with customers

Solid administrative experience

Strong organisational and time-management skills

Friendly and approachable, yet happy to focus and work independently, as attention to detail is essential

Mature-minded, reliable, self-motivated, and with a positive approach

Strong computer literacy and proficiency using Microsoft Office – Word, Excel & Outlook

Knowledge of the residential building industry is a PLUS

Experience using accounting programmes Xero or MYOB is a PLUS