We are looking for an experienced professional and customer focused Service team member, who can provide a high level of service to our new and existing Customers, Service Agents and Retailers , mostly over the telephone as well as email.

Reporting to our Operations Manager your Key Responsibilities will be:

Respond to telephone enquiries and satisfy each enquiry made after extensive investigation

Respond to customers written correspondence in regards to complaints or enquiries

Liaise with our Technicians by phone and face to face regarding problem repairs and updating customers on Intelogy service program

Liaise with our Distributors Service Team

Liaise with our Distributors Spare Parts Department as above

Liaise with new Customers, existing Customers, other Service Centres, Retailers,

Organise replacement of product when deemed necessary

Participate in relevant education and training programs

Communicate clearly with co-workers demonstrating a willingness and flexibility to work in co-operation with all other employees