About the Company

Medacta Australia is part of a global organisation recognised for delivering innovative, high-quality medical products. For over 25 years, our success has been built on strong relationships, consistent performance, and a commitment to quality in everything we do. Today, 2,000 people in 60 countries are part of a global organisation that offers stability as well as opportunities for growth and progression.

The Opportunity

We are seeking a Customer Service Representative to join our Operations team. This role is critical in ensuring surgical loan kits are dispatched, tracked, and returned accurately and on time. Working closely with the warehouse, customer service, and sales teams, you will play a key role in packing and checking sets, coordinating couriers, and maintaining accurate records so that customer needs are met with precision and care.

Key Responsibilities

Receive and dispatch loan sets for surgery. This includes packing, labelling, and booking couriers to dispatch the kit and liaising with Sales Team to determine surgical requirements.

Receiving and checking in returned loan sets from hospitals, including accurately picking and packing loan sets

Ensure loan sets are scanned and entered into the system for trace-ability

Instrumentation inspection and handling

Replenishing/tracking inventory in ERP system, and participating in stock count activities

Maintain collaborative approach and communicate efficiently with internal & external stakeholders

Assisting in other areas of the warehouse when required

Organise and maintain Medacta Australia stockroom in an organised manner that supports timely and efficient inventory movements.

Available to do overtime and weekends during busy period including on-call

About You

Education and technical skills

Warehousing or Loan Kit Experience within the medical device industry

Picking & Packing experience

Ability to lift and carry heavy items

Personal skills

Process-driven, ability to problem solve, with high attention to detail

Good communication skills and collaboration

Able to work in a fast-paced and pressured environment

Strong work ethic, reliable and punctual

What We Offer

At Medacta, you’ll be part of a company that combines global innovation with a supportive local culture. You will:

Contribute to a purpose-driven organisation that improves lives through better surgical outcomes

Access professional growth and tailored development opportunities

Work in a team-focused environment shaped by strong values

Be recognised for the impact you make and the results you deliver

Enjoy the trust and autonomy to take ownership of your work

This is an opportunity to grow your career in a company that is shaping the future of the orthopaedics industry while supporting you to achieve your best.

Location: Melbourne, Port Melbourne

Position Type: Permanent Full-Time

Customer Support (Healthcare & Medical)

Package: $70k - $80k