Member Support & Administration Officer

The Transport Workers’ Union of Australia (TWU) is one of Australia’s leading campaigning trade unions, holding some of the biggest companies in the world to account over their treatment of workers, such as Qantas, Amazon and the supermarket giants.

Our Member Support Team is growing, and we are seeking a Member Support & Administration Officer to assist the day-to-day functions of a dynamic Member Services Centre. A competitive salary is on offer to the successful candidate.

The successful candidate will have:

Strong data entry skills and attention to detail

Exceptional interpersonal skills with a strong emphasis on member service and professional phone etiquette

Proactive and self-driven approach to work, capable of managing multiple demands in a dynamic role

Proficiency in using a variety of IT programs and applications, including Customer Relationship Management (CRM) systems, Microsoft programs and external websites as required for the role

As a people person, you will be service-driven and happy to roll up your sleeves to support internal and external stakeholders

Commitment to labour values

Primary responsibilities:

Maintain accurate records of member interactions and membership information, including comprehensive data entry tasks such as creating membership profiles, updating contact information, payment records, workplace details, and any other pertinent information

Provide exceptional support to our members and extend the same level of support to all relevant stakeholders through a diverse range of communication channels, including phone, email, written correspondence, and occasionally face-to-face interactions, demonstrating empathy for the various challenges workers may face in their employment relationship

Liaise with delegates, and assist with arrangements and logistics for delegate training sessions

Assist with general administrative duties and office support

Collaborate with team members to handle ad-hoc tasks as required

Promote and assist in organising union events and campaigns designed to enhance member engagement and participation

The is a full-time position, based at our Murarrie office in Brisbane. Free onsite parking is available, along with a competitive package that includes 15% superannuation and 20% leave loading.

To apply, forward a cover letter and resume addressed to Brendon Newport, by email: [email protected]. Applications close Thursday 4th September 2025.

For a confidential discussion about this role, please contact Brendon or Amy on 07 3890 3066.