Location: Brisbane-based

Part-time/Full-time: 0.8 - 1.0 FTE

The Role

The Operations and Member Support role is the operational backbone of QSEC, ensuring members are supported, systems run smoothly, and the organisation is well-positioned to deliver high-impact work.

You’ll coordinate member support from onboarding to renewals, manage key internal tools and workflows, and support team operations, reporting, and project logistics. This role ensures QSEC runs efficiently and that members receive timely, professional, and supportive communication throughout their engagement with the organisation.

Key Responsibilities

Operations: Provide administrative support across projects, general operations, and team initiatives. Support data collation and documentation for acquittals, reports, and funding deliverables

Membership Support: Manage the membership administration lifecycle, including applications, onboarding and renewals. Respond to inbound member inquiries and provide support, including connection to opportunities, events or partners that suit their interest or stage.

Member Experience: Use analytics to segment membership groups for targeted opportunities, ensuring that QSEC's activities are aligned to specific member needs. Lead surveys and feedback loops to identify learning opportunities and areas for improvement in the member experience.

Finance: Support basic bookkeeping tasks in Xero, including invoices, payments, and end-of-month reconciliations.

Systems Coordination: Maintain and evolve processes to support organisational compliance and continuous improvement.

Data: Maintain accurate records and workflows in QSEC’s CRM (Salesforce), Microsoft 365 and Team drives. Compile end-of-month operational reporting, including high-level project updates and membership trends.

Team: Collaborate with the QSEC team on strategic projects, engagement initiatives and amplification of the social enterprise business model

About Us
The Queensland Social Enterprise Council (QSEC) is the peak body for Social Enterprise and purpose-led business in Queensland. We represent, support and advocate for the interests of social enterprises and social entrepreneurs to drive high social, cultural and environmental impact for Queensland communities.

About You
You’re organised, proactive, and take pride in keeping things running smoothly behind the scenes. You’re confident juggling admin, CRM updates, inboxes and member questions, and you thrive in a role where you can switch between detail-focused operations and responsive, human-centred service.

Minimum 3 years of experience in a similar role

Strong organisational and administrative skills with attention to detail

Excellent communication and interpersonal skills

Experience with CRM systems and digital tools like Microsoft Suite, Asana, Xero and Salesforce

General finance admin experience (e.g. using Xero or similar platforms)

Ability to work independently and proactively, and manage competing priorities across multiple projects

Desirable but not required

Familiarity with grant reporting or government acquittals

Understanding of the social enterprise model

What we offer

Diverse and flexible work, enjoy variety in your day-to-day, working across regions, events, projects and systems

Opportunity to work on meaningful, impactful projects that drive outcomes for Queensland communities