IT Level 2 Support

• Located in Newcastle, On site support and some short travel
• $34 - $42 an hour
• 12 month contract with potential extensions

Key accountabilities

• Provide day-to-day IT support to end users across two sites
• Assist the existing support technician in managing service desk requests and escalating issues as needed
• Troubleshoot and resolve hardware, software, and network issues in a timely and professional manner
• Maintain accurate documentation of IT systems, incidents, and resolutions
• Support the setup, configuration, and maintenance of desktops, laptops, printers, and other office equipment
• Participate in ongoing training and development under the guidance of the existing support technician

Essential Requirements:

• Ability to travel between Heatherbrae and Bennett's Green as needed
• Willingness to learn and grow into a larger support role over time
• Preference given to candidates based in or near Newcastle due to commuting concerns

If this position sounds like you then Apply Now with your word format resume.