Desktop Support Officer

Role Overview

We're seeking an enthusiastic and customer-focused Desktop Support Officer to deliver first and second-level technical support both onsite and remotely. Based at a customer site, you'll work across a variety of services including desktop support, mobile devices, systems management, directory services, virtual services, virus protection, email and collaboration tools.
You'll play a key role in assisting with the transformation of our client's technology environment, supporting their move to an Activity-Based Working model. This role is perfect for someone passionate about IT, who thrives in customer-facing situations and enjoys variety in their day-to-day work.

Key Requirements

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  Windows Operating Systems
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  MS Exchange, MS Office
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  Mobile device management (iOS, Android)
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  SCCM and associated products

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  Previous experience in Desktop Support or Field Services, handling both Level 1 and Level 2 issues
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  2+ years' experience in a large, complex enterprise environment
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  Strong working knowledge of:
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  Understanding of Active Directory & Group Policy
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  Familiarity with IT peripherals (printers, mobile devices, etc.)
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  Excellent customer service, interpersonal and communication skills
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  Self-motivated with a positive, proactive approach

Benefits

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  Join a motivated, energetic and supportive team culture
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  Opportunity to work with cutting-edge workplace technology
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  Exposure to large enterprise environments and transformation projects
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  Ongoing professional development and skills growth