• 6 + 6 + 6-month contract with a key Commonwealth government department
• Hybrid working arrangements available from Sydney offices
• Lead and manage a Desktop Support team while providing advanced technical support
• Opportunity to obtain your Baseline security clearance

Are you an experienced Desktop Support Team Lead seeking an opportunity to support the desktop operations in Commonwealth government?

Resolve Recruit is partnering with a leading Commonwealth Government agency whose purpose is to help build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.

This role offers the opportunity to lead a Desktop Support Team within a large, complex government environment. You will be responsible for overseeing day-to-day operations, ensuring seamless delivery of ICT support services, and mentoring a team of Desktop Support Officers.

The position is both hands-on and leadership-focused: you’ll resolve escalated technical issues, collaborate with senior ICT teams and drive improvements in service delivery. Your work will directly contribute to a high-performing technology environment that enables staff across multiple sites to work effectively and securely.

Key Responsibilities:

• Lead and manage the Desktop Support team, providing advanced technical guidance.
• Oversee team operations and foster a collaborative, high-performing work environment.
• Coach and mentor staff to develop technical capability and career growth.
• Deliver Level 2 ICT support across desktop hardware, software, video conferencing systems, peripheral devices and onsite services.
• Manage ICT equipment provisioning and maintain accurate ICT asset register records.
• Collaborate with Level 3 ICT teams and external vendors to coordinate hardware repairs, warranty services, and system upgrades.
• Monitor and allocate team resources to meet service levels across BAU priorities and incidents.
• Identify knowledge gaps, maintain ICT knowledge base articles and drive continuous improvement.
• Lead collaboration with enablement teams to resolve ICT incidents and deliver excellent customer service.

Key Experience and Skills:

• Strong background in customer service and ICT support.
• Proven capability in incident management and problem resolution.
• Experience in leading teams, including coaching and performance management.
• Focus on quality assurance and continuous improvement.
• Demonstrated Level 2 ICT support expertise across desktop environments.

How to Apply:

If you're ready to bring your expertise as a Desktop Support Team Lead to our client, then we'd love to hear from you! Apply by Thursday, 28 August 2025. Applications received after the deadline may still be considered for future opportunities.

For further information or to discuss this opportunity, please contact Jon Bennett or email [email protected], quoting job ID: 34745.

Why Choose Resolve?

• Expert recruitment consultants committed to advancing your career.
• A transparent and fair fee structure, offering you peace of mind and trust at every step.
• Flexible contracting models to suit your specific needs.
• Complimentary payroll management and tax compliance services, supported by our expertise as a Chartered Accounting firm and Registered Tax Agents.
• Exclusive access to membership privileges at collaborative co-working spaces, fostering networking and innovation.
• A variety of pay cycle options designed for financial convenience and flexibility.
• Access to corporate benefits programs, enhancing both your professional and personal life.