PERSOL is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

We are partnering with one of our Global Client to hire L2 IT support Engineer who will be will be responsible for the on-going advanced support, maintenance, upgrade and use of computer and telecommunications systems.

you will support the Business Unit with Workplace Technology and you will resolve non-standard end user inquiries/requests, L2 incidents and effect resolution via phone, email, user-portal or by directly engaging with the user's systems to apply hands on resolution as required.

Essential Duties & Responsibilities:

• Provide desktop support for all company PCs, mobile devices, printers and associated devices
• Provide technical support internally, via phone, email, chat, user-portal, including coordinating necessary actions and departments to resolve issues
• Troubleshoot, escalate and manage tier 2-3 issues and security incidents
• Provide Advanced level application training/support (anti-virus, e-mail, mobile devices, etc.)
• Manage hardware and software inventory and management
• Organize, inventory and manage IT storage facilities
• Manage inventory of year-round production
• Manage OS and software application updates/patches
• Manage 'checkout' and tracking of loaned hardware (laptops, software, etc.)
• Manage and coordinate hardware repairs
• Ability to troubleshoot advanced hardware problems
• Advanced experience with computer software applications (MEM, SCCM, Intune, Outlook, Internet Explorer, MS Office, Bigfix, etc.)

What we are looking for

• Bachelor's degree in Information Technology or a comparable qualification
• A minimum of 2 years of very strong Microsoft Windows Clients and Servers experience
• A minimum of 2 years of Microsoft Office 2013/2016 experience

Preferred Qualifications:

• You have many years of professional experience in larger IT landscapes and in dealing with service providers as well as internal and external customers
• You have in-depth knowledge of complex server/client structures (with a focus on Windows). Further knowledge in Linux, Mac, virtualisation, security-management-solutions and MCSE-certification is a strong plus
• Strong skills with windows services (AD, Office 365, Azure)
• Strong experience in a Desktop Support role and with maintaining End user-devices
• Experience with the ITSM (process improvement frameworks and methodologies)
• Experience with IBM BigFix preferred
• Experience with MS MEM, SCCM preferred
• MCITP, MCP, MCSE, or MCDST preferred
• Expert level Windows 10 & Office 365
• Experience with IOS
• Advanced understanding Network Services and Telephony
• Other industry certifications a plus (HP, CompTIA A+, etc.)

If interested in this role please apply today or alternatively send your resume to Neema Mehra, [email protected] Please note that due to the high volume of applicants only shortlisted candidates will be contacted.

Who we are

At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.