Your main responsibilities will include but are not limited to:

Meeting, greeting and registering patients

Answering incoming calls

Addressing patient enquiries via telephone or email

Experience with Gentu or C2C Patient Software (preferred)

Booking and confirming appointments

Experience with scanning & faxing & distribution of patient letters to relevant medical specialists / GP’s

Managing billings for patients’ accounts using C2C, Gentu, Medicare

Contacting IT services when required

Scheduling and ensuring tests are ready prior to consultation

Handling filing, medical administration, and general office duties on cloud-based platforms.

Preparing monthly statements of procedures, invoices, and payments.

Liaising with providers (e.g., GP clinics) to promote the Company.

Maintaining stock levels and clinic tidiness.

Scheduling day procedures / elective admission to multisite hospitals – liaising with Day Procedure Centre & Hospital Bookings / Coordinator for admissions

Assisting the other secretaries when required

To be successful in the role you will need to possess the following:

Minimum one year of experience as a Medical Receptionist, with strong preference for experience in specialist rooms

Prior experience with C2C or Gentu or similar software and good computer skills.

Sound administration skills including attention to detail and accuracy

Exceptional communication skills, both verbal and written, with a strong focus on providing emphatic and kind patient care

Ability to work unsupervised/autonomously with excellent time management skills

Displays reliability, and the willingness to assist with staff leave.