
Customer Service Officer / Admin Assistant
Benetas
Posted 6 days ago
Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services. Our teams are supported to build meaningful connections and deliver exceptional care by accessible leaders who encourage professional development and growth. And when challenges arise, bring your curiosity, positive energy and resilience. With caring colleagues and an inclusive culture, we will adapt to change together. Live your best work/life in a respectful environment that values your safety, wellbeing and the contribution you make.
The Role
This role located in our home at Broughton Hall. This role based onsite working Monday to Friday on part time basis from 10.00am - 2pm. Some of your duties will include:
- Provide face to face and over the phone customer service including reception to residents, their families and other visitors to the home
- Switchboard duties, inbox coordination, and management of customer requests in the CRM system
- Conducting orientation tours in the absence of the Home Manager
- Schedule meetings and arrange conferences, training and site events
- Records management, data entry and reporting through systems and electronic records
- Assist with compiling information to generate monthly KPI reporting
- Oversee the activities of the Administration Assistant
About you
To be successful in this role you will need:
- Experience performing complex administrative tasks, adapt in technology and able to learn new systems quickly
- An interest in spending time with the elderly, and demonstrated empathy and kindness towards them
- High level of verbal and written communication skills
- Ability to manage time and conflicting priorities effectively
- Experience in staff rostering and general payroll related enquiries would be highly desirable
- A formal administrative qualification or study in a relevant discipline is highly desirable
Why Benetas?
- Permanent part time position, Monday to Friday from 10.00am - 2.00pm
- Hourly rate between $30-$32 per hour depending on experience + 12% superannuation
- Not for profit salary packaging up to $18,300 per annum to reduce tax and increase your take home pay - more money in your pocket
- A leading not for profit organisation, driven by our values
- A history of internal career progression and development opportunities
Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority, and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.
Interested in developing a career with Benetas, APPLY NOW!
About Benetas
At Benetas, we recognise that our people are passionate and we value the work that they do, day in and day out.
What they do matters and they matter to us. We value their contribution and remind us of the incredible impact they are all making to the lives of Victorians. Join our team where the day to day tasks, small gestures, conversations and interactions, all matter. It matters to our residents, our clients, their families and loves ones, our community, your colleagues and to Benetas.
You’ll be part of a diverse, inclusive and collaborative culture that is guided by our values of respect, responsibility, community and spirit. You will also be offered development opportunities.
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