Join and lead a collaborative and fun team

Located in Springvale

7am - 4 pm - per week with early finish on Friday

$80,000 base plus super per annum

About Us

At Heritage Brands, we’re passionate about enhancing the lives of our customers through some of Australia’s most loved Beauty & Wellbeing products. Our portfolio brings together iconic home-grown brands including Skin Republic, In Essence, Oil Garden, Australis, Innoxa, Le Tan and more. We deliver products that truly work, backed by a team that genuinely cares.

About the Role

Lead the customer service team to achieve all customer requirements. Ensuring the team members are the first point of contact for Heritage Brands Customers and online. By ensuring the team members respond to all customer contacts (across multiple channels) and provide a timely resolution to all enquires to ensure all customers have a seamless and positive experience.

Key Responsibilities

Lead your Customer Service Team towards achieving team based and individual KPI's

Provide weekly and monthly reporting administration data and identify areas for efficiency improvement

Follows customer orders through the business to ensure on time delivery, communicates the progress of customer orders to internal and external stakeholders,

Manage and resolve customer escalations and complex enquiries in a timely and professional manner

Serves as the lead point of contact for customer account and product queries,

What are we looking for?

3 years plus customer service leadership experience,

Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and stakeholders at all levels

Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing business needs

If you're ready to take the next step in your career and join a fun, dynamic organisation, we encourage you to apply for this exciting opportunity. Click the 'Apply Now' button below to submit your application.