Patient Services Clerk - Team Leader

St Vincent's Health Australia

Fitzroy, VIC

A$74,448.40-$82,305.60 p/a

Administration & Office Support → Other

Full-time

On-site

Posted 5 days ago

Full time, permanent position available!
Fitzroy location
Salary packaging available!

About the Role
The Patient Services Clerk Team Leader will provide leadership, management and clerical support to the Cancer Centre Patient Services clerical team. The Patient Services Clerk Team Leader will be a role model and lead their team to ensure that patient centered customer service and administrative support is delivered at the highest possible standard which reflects the values of the health service.

Classification for this position will be a HS3 - HS25 ($74,448.40 - $82,305.60 per annum)

Duties

To lead the clerical team in the delivery of the highest standard of clerical and administrative duties for the clinics and the chemotherapy day unit.
To lead the clerical team in the delivery of the highest level of customer service and professional standards
Supports and leads the clerical team through change management to ensure continuous quality improvement
To review the clinic model and implement improvements to ensure ongoing efficiencies
Monitor and review clinic performance

Qualifications, Skills and Experience

Experience in Cancer Services clinics
Previous experience with MBS billing
Proficient with Patient Administration Systems
Proficient with Mosaiq Cancer Care Management System
Ability to lead a team

About Department
The Cancer Centre at St. Vincent's Hospital provides services to patients with cancer in the ambulatory setting. This is includes the Chemotherapy Day Unit and clinics for Medical Oncology, Clinical Haematology, Psychosocial and Palliative Care.

About the Company
St Vincent's Hospital Melbourne (SVHM) is part of St Vincent's Health Australia and a leading teaching, research and tertiary health service which employs more than 5,000 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.

Qualifications, Skills and Experience

Experience in Cancer Services clinics
Previous experience with MBS billing
Proficient with Patient Administration Systems
Proficient with Mosaiq Cancer Care Management System
Ability to lead a team

What we offer

Salary packaging- increase your take home pay
Employee Assistance Program
CBD Location, close to Public Transport and close to lots of car parks - if applicable
Culture of continuous improvement

Application

Please attach your resume and cover letter to your application.
All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).