Join our dynamic team as a Customer Service Officer/Team Leader at Delvic Foods Pty Ltd, based in our Derrimut, VIC office. In this full-time role, we’re looking for an energetic, capable, and ambitious Customer Service Officer/Team Leader that will play a key part in providing exceptional service to our valued customers and leading our telesales/customer service team.

This role is designed as a 2-stage career pathway:

1. Stage 1 – Customer Service Officer :

You will play a vital role in providing sales service and support to our customers throughout the ordering/invoicing process and ensuring that the B2B transaction runs smoothly. From handling phone calls and emails to managing customer orders/credits and call schedules, your day will be full of variety and responsibility.

2. Stage 2 – Customer Service & Call Centre Team Leader:

Lead and grow our customer service team. Someone who brings discipline, structure, and positivity to drive performance and foster a strong team culture. You’ll be supporting daily team operations, developing team members, and ensuring service standards are not only met — but exceeded.

Stage 1 – Your Initial Role

In this hands-on, varied position you will:

· Handling customer inquiries and orders via phone, email and online channels

· Processing customer orders and monitoring inventory levels

· Assisting with coordinating customer order deliveries while following company logistics workflow

· Maintaining accurate records and documentation related to customer accounts and orders

· Assisting with ad-hoc administrative tasks to support the broader team

· Collaborating with colleagues across different departments to ensure seamless customer experiences

Stage 2 – Where You’ll Grow

For the right person, after building a deep understanding of our operations, in addition you will:

· Lead from the front – making outbound and inbound sales calls to convert into customer orders. Show your team how it’s done with your own high performance on the phones.

· Coach, motivate and mentor a small and growing telesales team to consistently achieve KPIs and smash sales goals and build a culture of hunger, energy, and success.

· Monitor team performance using our CRM and develop strategies to improve conversion rates and streamline workflows.

· Identify opportunities to optimise scripts, processes, and campaigns to deliver results.

· Celebrate wins and foster a culture where excellence and resilience are rewarded.

· Work closely with management to refine scripts and processes for success

· Report on team results and identify growth opportunities

What We’re Looking For

· Prior experience in customer service and administration tasks

· Excellent communication skills — written, verbal, and face-to-face.

· Confident with Microsoft Office (Outlook, Excel, Word).

· Fast, accurate data entry and strong attention to detail.

· Organised, dependable, and calm under pressure.

· A natural problem-solver who enjoys learning and taking ownership.

· A natural motivator and coach with the ability to inspire others

· Hands-on leadership style

· Comfortable with CRMs and data-driven sales processes and sales performance tracking

· Industry background in FMCG, Food Service, or other high-value telesales is a bonus.

· Current driver’s licence and own transport preferred.

· Permanent working rights in Australia.

Why You’ll Love It Here

· Permanent role with flexibility (Mon–Fri, 7:30am–3:30pm).

· Competitive salary + clear pathway for professional development

· Hands-on training in all systems and processes.

· Western suburbs location with free parking..

· Free Ice Cream while in the office

· Collaborative team culture, and initiatives to support your work-life balance.