Part-time Medical Secretary

Upskill in a surgical practice – Tugun – October start

Delightful Orthopaedic Surgeon – 2 days a week (increase in time)

Dynamic & flexible culture – Gentu – Modern rooms – parking provided

Are you a compassionate Medical Secretary who thrives on helping others? Do you take pride in supporting medical professionals and keeping a practice running seamlessly? If this sounds like you, we’d be delighted to hear from you!

About us:

Our newly established Orthopaedic Surgeon is seeking a compassionate and detail-oriented Medical Secretary to join their team. Committed to providing a supportive and empathetic patient experience, the Surgeon ensures every patient receives the highest standard of care and professionalism. The practice is located in John Flynn Private Hospital, and the successful candidate will support our Surgeon and delver excellent patient care.

About you:

As the first point of contact, you will be instrumental in creating a warm & welcoming environment for patients and ensuring their journey through the practice is seamless and efficient. Your proactive mindset and ability to streamline processes will contribute to the smooth day-to-day running of the practice, while delivering the highest level of patient care. Training will be provided for the right candidate, so Medical Receptionists from GP or Allied Health practices are encouraged to apply.

Our ideal candidate will have the following:

Customer service experience (this cannot be overstated).

Physician and Surgical practice experienced is viewed highly along with GP and Allied Health experience (training and upskilling can be provided to the right candidate).

Excellent communication skills with a positive and friendly manner and can-do attitude

Experience using multiple types of software and enjoy upskilling

IT savvy – you are proud of your IT skills!

Ability to work independently and use initiative to get the job done.

Takes pride in their work and is happy to assist the Surgeon with any ad hoc tasks.

Thrives under pressure, can multi-task in a busy environment, and is open to direction to ensure the smooth running of the practice.

Responsibilities will include:

Welcoming patients into the practice in an efficient, friendly and courteous manner

Delivering exceptional customer service at all times

Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting and uploading relevant reports/scans

Managing practice inbox

Collecting and entering patient details

Answering phone calls and enquiries in a timely, professional and friendly manner

Uploading referrals, taking payments, along with scanning, filing, and other general administrative duties

Assisting with theatre bookings, theatre billing, and payment processing

What we offer:

Flexible hours to promote work-life balance

An empathetic and supportive team environment

Opportunities for professional growth and training

Competitive remuneration above the award rate, based on experience

On site car parking

Hours:

Monday and Tuesday (possibility to increase in time)

9.00am to 5.00pm

Pay rate: $35.00 - $38.00 per hour per hour plus super

*Please note, the hourly rate for the successful candidate will be contingent upon factors such as relevant experience, required upskilling and any necessary training. The listed rate is intended as a general guide and may be adjusted in accordance with these criteria.

Do you see yourself in this role? Can you see yourself contributing to the team? If so, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1051

The successful applicant is required to have full working rights in Australia and will be asked for relevant documentation during the recruitment process. Please note that a Vevo Check to verify your Australian Working Rights will be undertaken and is part of the application process for this role.

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