Help Travellers Stay on the Road – Roadside Assistance Coordinator

About Us

Cruisin’ Motorhomes is a proudly Australian-owned motorhome rental company with locations in Hobart, Melbourne, Sydney, Brisbane, Cairns & Perth. We provide unforgettable travel experiences and ensure our customers have smooth, stress-free adventures.

About the Role

We’re seeking a Roadside Assistance Coordinator to be the first point of contact for customers experiencing vehicle issues. In this role, you’ll troubleshoot common problems over the phone, arrange towing and repairs, and coordinate with mechanics and service providers to get travellers back on the road quickly and safely.

This role suits someone who thrives under pressure, enjoys problem-solving, and can remain calm and professional when customers need reassurance most.

You’ll work on a rotating roster (including one weekend in four, some public holidays, and after-hours on-call support).

Key Responsibilities

Handle incoming roadside assistance calls with professionalism and care.

Assess breakdowns, collect details, and provide troubleshooting support.

Coordinate towing services, mechanical repairs, and other roadside providers.

Communicate step-by-step instructions to keep customers informed while waiting.

Keep the customers updated on arrival times and next steps.

Record calls, service requests, and resolutions accurately.

Offer compassionate and professional support to create a positive customer experience..

What We’re Looking For

Experience in customer service, call centre, or roadside assistance (highly regarded).

Strong communication skills (verbal and written).

Motor vehicle- mechanical knowledge.

Ability to stay calm, think clearly, and resolve issues under pressure.

Ability to efficiently use computers and service management tools.

Open to working a rotating roster that includes working every fourth weekend, some public holidays, and after-hours on-call support.

Why Join Us?

Be part of a growing, Australian-owned company.

Help travelers have safe and enjoyable road trips.

Work in a supportive and collaborative team environment.

Competitive salary and training provided.

If you have a passion for helping people and enjoy problem-solving, we’d love to hear from you! Apply now and become a crucial part of our roadside support team at Cruisin’ Motorhomes.