Are you a friendly, organised, and welcoming professional who loves being the first point of contact? We're looking for a dedicated Receptionist to join our team and be the face of SSI’s Melbourne offices!

About the Role

As our Receptionist, you'll be the heart of our office, greeting all clients and visitors with a warm welcome, whether they're in person or on the phone. You'll be the go-to person for directing people to the right place and providing essential administrative support to our Operations Assistant and Office Manager.

Beyond the front desk, you'll be a key player in ensuring the smooth running of our office. You'll manage room bookings, help with event setups, and assist with a variety of back-of-house duties that keep everything running efficiently. This is a dynamic role where your excellent customer service skills and can-do attitude will be highly valued every single day.

This a full-time 12 month max term contract position, working across our 2 Melbourne offices in Carlton and Dandenong.

Key responsibilities will include:

• Be the first point of contact, answering all inquiries in a professional and friendly manner, and ensuring the reception area is always clean and presentable.
• Assist with tasks like preparing documents, managing faxes, ordering stationery and catering, and providing crucial support during staff absences.
• Manage the online booking system for meeting and training rooms and assist with their setup for various events.
• Prepare data reports to monitor client and visitor activity.
• Maintain organised electronic and paper filing systems.
• Provide a high level of assistance to our staff, clients, and external stakeholders.

About You

You're a polished and professional individual who is well-organised and has a passion for providing excellent customer service. You're a natural at multitasking and thrive on making a positive impression.

Essential criteria we're looking for:

• Computer Skills: You are computer literate with well-developed MS Office skills (intermediate level).
• Communication: High-level written skills and excellent customer service and interpersonal skills.
• Organisation: Well-developed analytical and organizational skills.
• Professionalism: A well-presented appearance appropriate for a corporate office.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Applications close 8th September 2025

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected]

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected]