Clerk Grade: 11/12
Salary Range: $149,739 - $173,174 plus superannuation and leave loading
Employment Type: Temporary to 30 June 2026
Location: McKell Building, Sydney based, office 3 days per week, with hybrid and flexible working conditions available

Application Closing: Monday, 8th September 2025 [9:59am]
About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team
Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

The Business Transition team is responsible for driving operational change, embedding the new structure, and facilitating effective engagement to ensure successful organisational transformation in GSS.

Key Responsibilities

• Supporting the Director Business Transition to oversee the development of funding and charging model options for GSS in collaboration with an external professional services provider, ensuring key deliverables are met within agreed timeframes for cabinet submissions.
• Collaborate with client agencies and NSW Treasury to ascertain feedback to support the funding and charging model options, and ongoing consultation on shortlisted options for implementation feasibility, benefits, and challenges.
• Design, build and/ or evaluate the financial modelling, including scenario analysis, to support funding requests in GSS business cases and Treasury submissions to ensure financial objectives are met.
• Work alongside other relevant GSS stakeholders to identify costs and benefits for business cases, ensuring the provision of financial expertise throughout cost-benefit analysis and business case submissions.
• Develop and maintain relevant data insights and reporting to refine activity-based costing/ pricing to ensure financial and/ or service delivery performance against organisational outcomes, objectives and plans.

About You:

• Proven success in designing, building and/or evaluating financial modelling, including scenario analysis.
• Skilled in research, analytics, and conceptual strategic thinking.
• Proven success in engaging, influencing, and negotiating with key internal and external stakeholders including responding appropriately to contentious and emerging issues to achieve outcomes.
• Experience in drafting and reviewing cabinet submissions, and experience in Government protocols and procedures.
• Previous experience managing contracts and performance with consultancies will be highly regarded.
• Excellent consultation, influencing and negotiation skills with the confidence to engage effectively with diverse internal and external stakeholders.
• Superior written and verbal communication skills, with a high level of attention to detail for reports, presentations and business documentation.
• High level organisational skills with proven ability to deal with multiple tasks and follow through on goals.

What we need from you

An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role.

Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

Salary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 8th September 2025 [9:59am]

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process